1765 IT & Software Developer jobs in the US
IT Support Specialist / Service Desk Analyst
$90,000 - 100,000
Ms. Foundation for Women
Willoughby Square 1, Brooklyn
$90,000 - 100,000
Requirements
Must:
- 5–8 years of experience in IT support for small to medium-sized, fast-paced organizations
- Ability to work autonomously and manage multiple priorities while collaborating with a distributed team
- Proven ability to build collaborative relationships within a diverse workplace
- Prior experience with nonprofit organizations is highly desirable
- Strong expertise in Microsoft 365, SharePoint, Entra ID (IntraID), and Intune
- Proficient in Windows 10 / 11 (familiarity with Windows 12 is advantageous)
- Experience with macOS environments
- Knowledge of Ubiquiti networking equipment
- Familiarity with VoIP phone systems
- Proficient in remote monitoring and management (RMM) and support tools
- Solid understanding of endpoint security practices, patch management, and incident response
- Exceptional written and verbal communication abilities
- Strong organizational and documentation skills
- Ability to self-manage and prioritize multiple requests simultaneously
- Professional demeanor with a customer-service orientation
- Minimum of an Associates degree in computer science or a related field, or equivalent certifications and experience
- Relevant certifications (Microsoft, CompTIA, networking, security) are advantageous
- Ability to lift and carry up to 30 lbs.
- Must be able to commute to our Brooklyn office within 1 hour and have reliable transportation
- Availability to work onsite a minimum of 3 days per week
Responsibilities
- Serve as the primary contact for IT support inquiries from both onsite and remote team members
- Provide hands-on and remote support for Windows and macOS desktops, laptops, and mobile devices (iOS/Android)
- Troubleshoot and resolve issues related to Wi-Fi, network connectivity, and peripherals such as printers and scanners
- Manage conference room technology and A/V systems for hybrid meetings (Zoom, Teams)
- Support remote users through remote access and monitoring tools
- Administer and manage Microsoft 365 services, including user provisioning and deprovisioning
- Maintain Microsoft Entra ID (Azure AD / IntraID) and Microsoft Intune
- Administer SharePoint Online for basic administration and permissions
- Assist with the onboarding and offboarding of employees, including device setup and account access management
- Provide first-line support for local network infrastructure and troubleshooting for LAN/WAN, Wi-Fi, and connectivity issues
- Collaborate with ISPs and managed service providers as necessary
- Assist in managing VoIP phone systems, including setup and provisioning for new users
- Troubleshoot call quality and connectivity challenges
- Support best practices for endpoint security and assist with incident detection and remediation
- Ensure compliance through effective device patching and monitoring
- Maintain IT asset inventory and manage incoming support requests while prioritizing tasks
- Escalate complex issues to third-party vendors and supervise documentation of systems and procedures
- Participate in small IT projects and implement technology improvements
Description
At the Ms. Foundation for Women, we are committed to empowering women and fostering equality. We are currently looking for an IT Support Specialist / Service Desk Analyst who will play a crucial role in providing IT support for our New York office and remote employees. This full-time position offers a dynamic work environment that values self-motivation and service-oriented professionals. Our team works collaboratively to ensure a reliable, secure, and compliant IT environment. We offer a competitive salary in the range of $90,000 - $100,000 annually, along with a comprehensive benefits package that includes health insurance, dental coverage, a 401(k), flexible scheduling, paid time off, tuition reimbursement, and vision insurance. Our office is located in Brooklyn, NY, and we support a hybrid work model.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1765 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Raven Indigenous Staffing, Fort44 Inc., Neptronic, Damotech, Minderis Technologies Inc., Confidential, D3 Security Management Systems among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 125 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 125 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.