2150 IT & Software Developer jobs in the US
Senior Technical Business Analyst - ITIL 4
$90,000 - 115,000
Motus Recruiting & Staffing
Southwest Salmon Street, Portland + Remote (US)
$90,000 - 115,000
Requirements
Must:
- Bachelors or associates degree in information/computer technology, business systems, business administration, or a related technical field is preferred.
- 8 years of relevant experience with a bachelors degree.
- 10 years of relevant experience with an associates degree.
- 12 years of relevant experience without a degree or an applicable degree.
- Experience must align with business systems analysis and/or IT process management with progressively more technical or strategic responsibilities.
- At least 5 years of experience in roles focused on IT service management, process re-engineering, or leading ITSM initiatives.
- ITIL 4 Foundation and ITIL 4 Specialist: Create, Deliver and Support (CDS) certifications are mandatory.
- Expert-level understanding of the ITIL 4 framework, its guiding principles, and the service value system, with the ability to articulate key differences from ITIL v3.
- Proven hands-on experience in leading or facilitating ITSM transformations, service catalog development, or similar process re-engineering efforts.
- Strong capability to lead workshops, train technical teams, and foster collaboration while guiding teams through changes.
- Excellent technical writing skills and experience in developing process documentation, business cases, and functional specifications.
- Ability to convey complex ideas succinctly and persuasively to both technical and managerial stakeholders.
Responsibilities
- Advise and support the implementation of a strategic framework for the Service Delivery Modernization initiative, ensuring it aligns with our organizational objectives.
- Act as a counselor to leadership, offering insights on team preparedness, potential challenges to adoption, and strategies to address any concerns or resistance.
- Carry out thorough change impact assessments to determine how new service-oriented processes will influence roles, workflows, and team objectives, and present findings to leadership.
- Identify groups likely to be significantly affected by changes and propose tailored support and readiness strategies to meet their specific challenges.
- Formulate preliminary risk mitigation strategies and offer anticipatory solutions to possible resistance or adoption issues.
- Suggest clear, measurable objectives for successful service modernization, including draft stages and milestones for management review and approval.
- Organize and lead hands-on workshops, group meetings, and interviews with IT teams to define and document existing business processes, challenges, and user experiences.
- Instruct IT teams on applying ITIL 4 principles in their daily tasks through targeted training sessions and coaching.
- Support IT teams in creating detailed business process models and documentation for new service-oriented workflows.
- Develop and refine preliminary service design frameworks, process maps, and request models that are scalable and adaptable for enterprise-wide use.
- Assist IT staff in defining an applications portfolio of dependent services and technical requirements while clarifying the relationship between the application and its technical services.
- Examine and evaluate service designs produced by IT teams, offering expert feedback and recommendations to ensure alignment with the established framework and maintain consistent quality.
- Identify performance measures or indicators for services and recommend actions for improvement or correction relative to service objectives.
- Conduct regular consultations with stakeholders, including team leads, system users, and other IT teams, to collect input on service design and performance.
Description
We are a respected utility provider in the Pacific Northwest, dedicated to public service and environmental sustainability. Our team is committed to innovative IT service delivery transformation. This is a remote position on a one-year renewable contract that includes employee benefits. If you believe this role aligns with your experience, we are eager to hear from you!
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You can find Business Specialist salaries in the United States here.
How many Business Specialist jobs are in the United States?
Currently, there are 2150 Business openings. Check also: Project-Manager jobs, Product-Manager jobs, CRM jobs - all with salary brackets.
Is the US a good place for Business Specialists?
The US is one of the best countries to work as a Business Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Business Specialist jobs in the United States?
Dataworks Consulting Group, Netbuilder, Confidential, Avo Photonics, Pioneer Production Services Inc., Bitus Labs, CompuOne Corporation among others, are currently hiring for Business roles in the United States.
The company with most openings is Lockheed Martin Corporation as they are hiring for 216 different Business Specialist jobs in the United States. They are probably quite committed to find good Business Specialists.
The company with most openings is Lockheed Martin Corporation as they are hiring for 216 different Business Specialist jobs in the United States. They are probably quite committed to find good Business Specialists.