Principal UX Designer, Voice & AI

- Collaborate closely with Product, Engineering, and Research teams to ensure cohesive project execution. - Adapt to quickly changing priorities and contribute to a fast-paced, agile innovation environment. - Promote a user-centered approach in the integration of AI technologies. - Identify opportunities to utilize AI (including ML, NLP, and generative AI) to address user challenges and create innovative experiences. - Lead the design and development of user-friendly voice user interfaces (VUI) and multimodal experiences for critical applications. - Define and enhance voice interaction models, dialogue flows, and persona guidelines for AI-driven features. - Work with AI engineers and researchers to turn natural language processing (NLP) capabilities into effective spoken interactions. - Conduct user research and usability testing focused on voice commands and multimodal interactions. - Help develop best practices, ethical guidelines, and design standards for Human-AI interactions including voice and conversational AI within our organization. - Stay updated on advancements in AI and their implications for experience design and research. - Communicate research results, design concepts, and AI innovations effectively to varying audiences. - Transform customer insights into groundbreaking designs that enhance public safety applications. - Optimize design processes, contribute to the establishment of best practices, and maintain exceptional design quality. - Advocate for design excellence and help evolve the UX culture within our organization.