3934 IT & Software Developer jobs in the US

Montefiore Health System Inc jobs

Product Manager - ServiceNow

$124,000 - 155,000
Montefiore Health System Inc
ODell Plaza 3, Yonkers
$124,000 - 155,000
Company Size icon
Company Size
5k+
Company Type icon
Company Type
Product
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- 4+ years of experience in product management, IT service management (ITSM), or enterprise application management. - Proven success in leading intricate operational and technology deployments across large organizations and user groups. - Comprehensive understanding of ServiceNow modules (ITSM, ITOM, HRSD, SPM, etc.), workflows, and integrations. - Experience operating in Agile/Scrum settings using tools like Jira, Confluence, or ServiceNow Agile. - Strong ability to influence cross-functional teams and articulate complex ideas effectively. - Capability to collaborate with developers, comprehend APIs, and supervise integrations with other enterprise systems. - Outstanding emotional intelligence, empathy, and capacity for relationship building.

Responsibilities

- Formulate and implement the strategic roadmap for the ServiceNow platform, ensuring alignment with organizational goals and user needs. - Partner with cross-functional teams within IT, operational stakeholders, and leadership to collect requirements, establish priorities, and foster platform adoption through solution development and enhancement. - Collaborate with platform developers, architects, and colleagues to define, design, and deliver new or improved ServiceNow features and functionalities. - Identify opportunities to streamline workflows, enhance automation, and efficiently deploy new capabilities using the ServiceNow platform. - Support platform governance, security, compliance, and scalability by adhering to ServiceNow recommended practices and guidelines. - Prioritize user experience by soliciting feedback, enhancing usability, and promoting platform adoption through training and communication. - Establish key performance indicators (KPIs) to measure success and facilitate data-driven decision-making.

Description


At Montefiore, we are recognized nationally and regionally by U.S. News & World Report as a leading hospital. For over a century, we have pioneered new treatment methods, procedures, and approaches to patient care, consistently achieving remarkable outcomes and setting new standards for academic medical centers worldwide. Our dedication to improving health outcomes in underserved communities is unmatched across the United States. Our diverse workforce speaks over 60 languages, reflecting our commitment to inclusivity. We are currently seeking a ServiceNow Product Manager to drive the evolution of ServiceNow modules, aimed at optimizing organizational workflows and enhancing the associate experience. This role involves collaboration with various stakeholders and technology professionals to elevate the digital journeys for our associates while ensuring widespread adoption of ServiceNow solutions throughout our healthcare system.
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