2886 IT & Software Developer jobs in the US

Microsoft Corporation jobs

Data center technician manager - night shift

$75,400 - 167,900
Microsoft Corporation
N SUMMIT ST 102, Red Oak
$75,400 - 167,900
Company Size icon
Company Size
5k+
Company Type icon
Company Type
Product
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- High school diploma, GED, or equivalent along with foundational understanding of computer hardware and components, plus 3+ years of experience supporting IT equipment or similar technology and collaborating with technical teams. - At least 1 year of experience in a supervisory or management role. - Availability to work varying shifts, including evenings, weekends, and holidays as required. - Preferred: Associate degree in Computer Science or a related field or equivalent experience. - Preferred: 4+ years working with IT equipment or similar technology. - Preferred: 3+ years in a production or critical 24/7 data center environment. - Preferred: Relevant certifications such as ITIL Foundation, CompTIA (A+, Server+, Network+), and others. - Preferred: 2+ years of experience managing a diverse technical workforce of up to ten employees.

Responsibilities

- Cultivate a culture of empowerment and accountability by modeling positive behavior and mentoring team members while fostering an effective team environment. - Ensure adherence to data center service quality standards and compliance with procedures related to service-level expectations and policy changes. - Provide guidance and ensure team members are trained in installation, deployment, and quality check processes. - Oversee post-execution quality checks and implement corrective actions as necessary. - Address issues by escalating them through the proper channels and collaborating on resolutions, sharing knowledge with relevant teams. - Assess process modifications for impact on execution and communicate pertinent changes to stakeholders across disciplines. - Lead team meetings to prioritize tasks and adjust workloads as necessary. - Complete mandatory safety training, hold daily safety discussions, and engage in safety committees. - Uphold compliance with safety protocols among team members and vendor resources. - Encourage a safety-centric culture by motivating team members to voice concerns and report incidents. - Demonstrate pride and ownership regarding service quality and customer experience. - Embody the companys values and culture consistently.

Description


As a Microsoft Data Center Technician Manager, we are looking for leaders to guide a passionate team of technicians in hardware management and operational excellence. Our department, Cloud Operations & Innovation (CO+I), plays a crucial role in supporting Microsofts extensive portfolio of cloud services. We prioritize personal and professional development through various training opportunities, including career rotations and certifications. With a network of over 200 data centers globally, we aim to maintain our commitment to sustainability while meeting the dynamic needs of businesses worldwide. We believe in empowering every individual and share a collective aim to innovate and create an inclusive culture where everyone can grow.
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