1713 IT & Software Developer jobs in the US
Junior Help Desk Support Specialist (TRIRIGA)
$40,000 - 65,000
Metric5
Old Capitol Tunnel, Washington
$40,000 - 65,000
Requirements
Must:
- 0-3 years of experience in IT help desk, customer service, or computer user support
- Basic understanding of enterprise software environments and proficiency with standard IT ticketing systems
- Exceptional verbal and written communication skills with a strong focus on customer service when engaging with end-users
- Ability to pass stringent IRS background checks and adhere to a strict 5-calendar-day SLA for fingerprinting and eAPP (SF-85/85P) form submission upon acceptance of offer
Responsibilities
- Act as the primary support contact for all end-user inquiries regarding system access, navigation challenges, error notifications, and basic application questions (e.g., workstation self-certification, reservations)
- Record all incoming issues in the designated tracking system (e.g., Jira, ServiceNow, TRIRIGA) and ensure all pertinent information is captured during the first interaction
- Monitor incoming inquiries to ensure compliance with response times, including documenting and responding to Critical tickets within 15 minutes, High within 30 minutes, and Medium/Low within 1 hour
- Aid users with basic access issues and collaborate with administrators for Business Entitlement Access Request System (BEARS) approvals
- Strive for immediate resolution through functional troubleshooting; if advanced technical support is required, appropriately escalate and route the ticket to Tier 2 or Tier 3 developers
- Provide active live support during core operational hours of the Help Desk, Monday through Friday
Description
We are Metric5, a small business offering substantial benefits and a dynamic team of savvy, approachable professionals dedicated to making an impact. We are expanding our team with a Junior Help Desk Support Specialist to enhance our support for the IBM TRIRIGA Integrated Workplace Management System at the IRS. Working with us means contributing to an engaging company culture that prioritizes your professional development. We provide a comprehensive benefits package including 100% paid individual health coverage, generous time-off policies, and opportunities for continuous learning. This position is remote within the US, with a preference for candidates in the Washington, DC area.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1713 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Turing, micro1, Connextek, GE Aerospace, Clear Capital | CubiCasa, Strata Pointe Technologies, LLC, Concordant, LLC among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 132 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 132 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.