1139 IT & Software Developer jobs in the US
Requirements
Must:
- Basic understanding of computer technology and IT support
- Customer service experience, preferably in a client-facing role
- Proficient in English, both verbally and in writing
- Cultural sensitivity and appreciation for diverse perspectives
- A+, Network+, HDI, and/or Microsoft certifications are advantageous
- ITIL v3 certification is a plus
- Familiarity with Windows Client
- Knowledge of Microsoft Outlook
- Proficient with Microsoft Office Suite (Word, Excel, PowerPoint)
- Experience with various web browsers (Internet Explorer, Chrome, Firefox)
- Basic knowledge of PC hardware
- Fundamental understanding of network concepts
- Knowledge of Windows Active Directory and domain concepts is a plus
- Understanding of enterprise mobile devices is beneficial
- Familiarity with fixed network telephones and VoIP support is desirable
- Professionalism, assertiveness, accountability, and good time management skills
- Enthusiasm, initiative, self-motivation, and a respect for colleagues
- Effective communication skills with customers of varying technical expertise
- Ability to resolve issues swiftly and escalate when necessary
- Capacity to work under pressure, prioritize tasks, and make quick decisions
Responsibilities
- Accept incoming requests via phone, chat, email, and ticket queues
- Log and manage incidents and service requests following established processes
- Communicate with users to identify issues and offer solutions
- Document incidents and resolutions as per process guidelines
- Escalate incidents that cannot be resolved to appropriate teams
- Initiate the escalation process according to defined procedures
- Collaborate with team members using Skype/Lync
- Assist in training and supporting other agents
- Aim for average handling times of 4 to 12 minutes
- Maintain an expected resolution rate of 50% to 80%
Description
We are seeking a remote Tier 1 IT Helpdesk Analyst to join our team, working exclusively on weekends. This position is part of a long-term contract and has the potential to become permanent based on strong performance. Our analysts will provide crucial IT support across North America, with most tasks revolving around password resets and ticket escalation. We value strong customer service skills and a passion for learning, and we aim to foster a collaborative and supportive environment. Our employees benefit from a competitive hourly rate, with additional perks and a culture that prioritizes diversity and inclusion.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1139 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
micro1, Consultation Devpresso Inc, Brain Box, Lauserco Inc., Tactable, D3 Security Management Systems, Surpass Solutions Inc among others, are currently hiring for Support roles in the United States.
The company with most openings is Kforce Technology Staffing as they are hiring for 77 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Kforce Technology Staffing as they are hiring for 77 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.