IT Technician - Systems & Network Support

- Maintain confidentiality to protect the organizations integrity - Analyze, investigate, and resolve technical issues - Respond to requests for technical support via work orders, calls, emails, and in-person inquiries - Keep thorough documentation and track assigned work orders for prompt resolution - Monitor, test, and troubleshoot workstation hardware and software challenges - Be available outside business hours for email, voice, and text communication - Provide on-call support for IT-related emergencies - Deploy, monitor, diagnose issues, update, and repair endpoints - Assist users with all applications - Communicate regularly in writing and in-person with senior management, department heads, and users about relevant IT updates - Ensure supplies for printers are stocked and perform basic maintenance on printers/faxes - Undertake other tasks or special projects as assigned - Set up necessary equipment for in-services and other requested programs - Participate in all in-person training sessions and digitally record one - Oversee the PBX system and coordinate company cell phones - Create, manage, and maintain user accounts for all software, ensuring accurate listings, provisioning, de-provisioning, and password resets - Integrate facility-provided or third-party equipment into the IT system, including printers, phones, door controls, call systems, and cameras - Enhance job knowledge through participation in educational opportunities and by engaging with professional healthcare IT networks