1375 IT & Software Developer jobs in the US
IT Support Specialist
$110,000 - 130,000
Menlo Ventures
02nd Street 524, San Francisco
$110,000 - 130,000
Requirements
Must:
- We are seeking 1 to 3 years of experience in IT support, helpdesk, or desktop support.
- We need strong proficiency supporting both macOS and Windows environments.
- We require hands-on experience with a ticketing or helpdesk platform.
- We value excellent troubleshooting ability and the capacity to work independently with limited oversight.
- We expect clear communication skills and a polished, professional approach when supporting executive-level colleagues.
- We require the ability to commute regularly between our San Francisco and Menlo Park offices.
- We prefer experience with a modern MDM solution for Mac and/or Windows devices.
- We prefer familiarity with Google Workspace, Slack, Zoom, and identity or SSO systems.
- We prefer basic networking knowledge, including Wi-Fi troubleshooting and DHCP/DNS fundamentals.
- We prefer direct experience with Zoom Rooms and corporate A/V equipment.
- We prefer prior experience in financial services, venture capital, or professional services.
- We require the physical ability to lift and move equipment up to 40 lbs.
- We require the ability to bend, kneel, and work in tight spaces such as under desks or in server rooms.
Responsibilities
- We serve as the primary helpdesk contact for hardware, software, and connectivity issues across macOS and Windows environments.
- We triage, prioritize, and resolve support requests through our helpdesk system in a timely and professional way.
- We set up, configure, and deploy laptops, workstations, and peripherals for both new hires and current employees.
- We provide high-touch, responsive support to partners and senior leaders.
- We manage macOS and mobile device enrollment, configuration, and compliance through our MDM platform.
- We support Windows endpoint administration through our enterprise device management tools.
- We maintain device inventory and ensure endpoints remain patched, compliant, and correctly configured.
- We assist with onboarding and offboarding, including device provisioning and account creation.
- We maintain and support A/V systems in conference rooms across both office locations.
- We keep Zoom Rooms functioning, current, and ready for use.
- We troubleshoot display, audio, and connectivity issues and coordinate with vendors for repairs or replacements.
- We complete routine walkthroughs to proactively identify and resolve A/V problems.
- We support administration of our core SaaS stack, including Google Workspace, Slack, Zoom, identity/SSO, and password management tools.
- We maintain accurate documentation for IT procedures, configurations, and asset tracking.
- We assist the IT Manager with special projects, including office infrastructure improvements and vendor coordination.
- We support security and compliance work such as phishing simulations, awareness training, endpoint policy enforcement, and due diligence responses.
Description
We are Menlo Ventures, a leading venture capital firm with nearly 50 years of experience investing in transformative technology companies. We are hiring a motivated IT Support Specialist to join our lean, high-impact IT team and serve as the first point of contact for daily technical support across our San Francisco and Menlo Park offices. This is a hybrid position, with a consistent weekly schedule split between Menlo Park, San Francisco, and remote Fridays. We offer a competitive base salary of $110,000 to $130,000, eligibility for a performance-based annual bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), paid time off, parental leave, and more. We provide a collaborative, low-bureaucracy environment where your contributions have direct impact, along with exposure to a broad modern technology stack and the opportunity to grow into broader IT responsibilities over time.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1375 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
micro1, Scm Products, Inc., Turing, Transport-Bourassa, Connextek, GE Aerospace, Helm Operations Software inc among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 141 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 141 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.