2886 IT & Software Developer jobs in the US
Lead specialist, service design (hybrid/remote)
$130,000 - 140,000
Maximus, Inc.
Chain Bridge Road 1943, McLean
$130,000 - 140,000
Requirements
Must:
- Bachelors degree in a related field required.
- 7-10 years of relevant professional experience required.
- Certification in Human-Centered Design such as Service Design, Design Thinking, or UX preferred.
- Proven experience in leading and facilitating workshops, sometimes concurrently.
- Demonstrated success in delivering service or transformation initiatives with measurable impacts on service and customer experiences.
- Experience in producing essential service design artifacts including journey maps, service blueprints, and operational model implications.
- Skilled in translating service design artifacts into actionable delivery outputs in Agile environments.
- Experience in driving technology modernization, automation, and AI-enhanced service improvements.
- Must be a U.S. Citizen and eligible for security clearance (dependent on program requirements).
Responsibilities
- Develop and implement service design solutions addressing critical government service challenges innovatively.
- Oversee user engagement and conduct research, utilizing techniques like observations, interviews, and surveys.
- Advocate for a strategic, human-centered service design approach to foster innovation and competitive edge.
- Assist the organization in progressing concepts from high-level vision to execution through planning and road mapping.
- Guide the facilitation of co-creation sessions such as workshops and journey mapping activities.
- Employ human-centered design strategies to gain insights into user attitudes, needs, and aspirations to enhance service experiences.
- Define design challenges, promote brainstorming sessions, and swiftly prototype solutions.
- Use divergent design thinking to produce new concepts, processes, and services, converging ideas into viable solutions with team collaboration.
- Communicate insights and value propositions to enhance organizational design focus and customer-centricity.
- Construct compelling narratives using service models, customer journeys, prototypes, and design concepts to showcase value to citizens and stakeholders.
Description
We are Maximus, seeking a Lead Specialist - Service Design to influence human services experiences across complex public sector programs. This hybrid role is based in our McLean, VA office, requiring in-person collaboration three days a week. We value innovative solutions that improve service delivery for the citizens we serve, fostering an environment where team members can thrive. Our commitment to diversity and inclusion drives our hiring process, and we offer competitive compensation along with a robust benefits package.
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