2886 IT & Software Developer jobs in the US
Lead Specialist, Service Design (Hybrid/Remote)
$130,000 - 140,000
Maximus, Inc.
Nassau Street 92, Princeton
$130,000 - 140,000
Requirements
Must:
- Bachelors degree in a relevant field required.
- 7-10 years of pertinent professional experience.
- Human-Centered Design Certification such as Service Design, Design Thinking, or UX.
- Proven experience in leading and facilitating workshops, sometimes managing multiple sessions concurrently.
- Experience delivering service or transformation changes with measurable impacts on service and customer experience.
- Demonstrated ability to produce essential service design artifacts and lead stakeholder engagement.
- Skilled in translating service design artifacts into actionable delivery documents like requirements and user stories.
- Experience with technology modernization, automation, and AI-enhanced services.
- United States Citizenship required due to customer stipulations.
- Must be eligible to obtain and maintain a U.S. Government security clearance.
- Commitment to work on-site at our Princeton, New Jersey office at least three days a week.
Responsibilities
- Contribute to the development of innovative service design solutions addressing current government service challenges.
- Guide user engagement and research through various methods like interviews and surveys.
- Advocate for a human-centered service design approach to foster innovative solutions and competitive advantages.
- Assist in transforming high-level product vision and strategy into actionable plans.
- Lead sessions for co-creation, including workshops and journey mapping.
- Utilize a human-centered design methodology to thoroughly understand citizen and organizational needs.
- Define design challenges, facilitate idea generation, and swiftly prototype and evaluate concepts.
- Employ divergent design thinking techniques to conceptualize new experiences and solutions.
- Communicate insights, benefits, and design rationales to both internal and external stakeholders.
- Craft compelling narratives that convey value propositions effectively.
Description
We are Maximus, looking for a Lead Specialist in Service Design to drive next-generation human services experiences in the public sector. This hybrid position is primarily based in our Princeton, New Jersey office, where we prioritize collaboration in a team-driven environment. We offer a dynamic workplace with competitive compensation and benefits, including health insurance, retirement savings plans, and paid time off. Our mission is to innovate and enhance the services we provide to the citizens we serve, fostering an environment where our team members thrive.
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