1745 IT & Software Developer jobs in the US

MasterAire jobs

Industrial process equipment support representative

$46,800 - 60,008
MasterAire
Stouffville Road 708, Richmond Hill
$46,800 - 60,008
Company Size icon
Company Size
<50
Company Type icon
Company Type
Product
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- Native or near-native English proficiency (C2 level) in both written and spoken forms - Exceptional communication abilities with a knack for simplifying technical concepts - Experience in mechanical or technical roles, particularly with industrial equipment - Proficient in reading and interpreting technical documentation, manuals, and schematics - Strong organizational and detail-oriented skills - Familiarity with CRM, ERP, or service management software - Experience in supporting industrial compressors, generators, or similar rotating machinery - Background in mechanical, electrical, or industrial technology - Prior exposure to working with service technicians or in field service operations - Understanding of fault diagnostics, preventative maintenance principles, and parts identification

Technologies

Responsibilities

- Provide technical assistance for industrial air compressors and generators through phone, email, and internal ticketing systems - Act as the main point of contact for clients and service technicians, addressing technical inquiries and troubleshooting issues - Gather, assess, and document technical details such as model numbers, fault codes, operating conditions, and service history - Update internal systems with precise and comprehensive case notes, resolutions, and follow-up actions - Collaborate with advanced technical support, engineering, or OEM partners for escalated issues - Help identify corrective actions, parts needs, and service recommendations - Support a variety of technical and operational tasks related to customer support and service coordination - Maintain a professional, clear, and solutions-focused demeanor in all customer interactions

Description


At MasterAire, we are a dynamically expanding, privately held Canadian firm dedicated to the design, engineering, and manufacture of industrial-grade power and air systems. Our operations span Canada, the U.S., and the Middle East, serving prestigious clients across sectors such as mining, marine, energy, military, infrastructure, and logistics. We are based in Richmond Hill, ON, and we offer competitive compensation, a collaborative work environment, and the opportunity to grow with our team.
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