Technical Support Specialist

Preferred qualifications include AVIXA CTS certification (CTS-I or CTS-D preferred), a PMP, CSM, or equivalent project management certification, and experience with ServiceNow ITSM/ITBM/PPM tools for project tracking and reporting. Familiarity with Agile, ITIL, or other project delivery methods is beneficial. We value candidates who have experience in supporting customer-specific environments, encompassing ticketing systems, access management, and voice/video infrastructure, as well as formal education in electronics, engineering, or a related technical field. Strong communication skills are essential due to the diverse groups you will interact with, including colleagues, management, and customers, as accurate information exchange is critical. Additionally, you should possess the ability to adapt to rapidly changing tasks and requirements, demonstrating an eagerness to acquire new skills on the job. Clearance requirements specify that you must hold a current/active TS/SCI with Polygraph. Physical requirements entail remaining stationary for at least 50% of the time, regularly operating a computer, phone, and other office equipment. You should be capable of moving within and between buildings, positioning yourself to maintain equipment and cabling, including navigating confined spaces. You may need to lift Audio/Visual or Computer equipment weighing over 50 pounds, where team-lifting or the use of carts may be required, and you should be able to ascend or descend a ladder of over 10 feet while managing cables and adjusting equipment.