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Enterprise IT Support Officer (EITSO) - Location Support Center (LSC)
100,000 - 140,000 USD
ManTech
Kidwell Drive 1951, Tysons
100,000 - 140,000 USD
Requirements
Must:
- I hold a Bachelor’s Degree and have 2+ years of experience, or a combination of education and work equivalent to 6+ years. I have at least 2 years of experience supporting customer IT installations.
- I am skilled in resolving technical problems and answering queries via telephone or self-service involving computer hardware, software, network, system/application access, and telecommunications systems.
- I possess knowledge of Windows Active Directory, multiple desktop programs, configuration, and debugging techniques.
- I have experience providing technical support for Windows 10, Microsoft Office 2016 or later, various internet browsers, and standard business applications used within a business environment.
- I am familiar with TCP/IP, general networking issues, virus scanning services (desktop, stand-alone, and laptop computing services), servers, printers, peripheral devices, installing endpoints including desktop IT equipment, printers, VoIP and digital phones, and network switches.
Responsibilities
- I will be using ITIL-based processes to streamline the ingestion, triage, categorization, action, and resolution for incoming incidents, requests, and demands.
- I will analyze, troubleshoot, design, and implement fixes.
- I will perform remote desktop triage and system repair using remote tools.
- I will answer questions regarding system procedures, online transactions, systems status, and downtime procedures.
- I will support all facets of installations, including the physical placement of desktop IT equipment, such as printers, CAT5 and fiber optic cable, rack-mounted network equipment, switches, workstations, and communications equipment as required.
- I understand that local travel may be required between customer buildings or temporary assignments to alternate locations in support of special projects.
- I will be a member of a team comprised of a variety of skills that provide coverage from 6:00 a.m. to 6:00 p.m.
Description
- I have strong organizational and communication skills as I will work with various groups, including coworkers, management, and customers, to exchange accurate information.
- My ability to adapt to quickly changing tasks and requirements will help me learn new skills while on the job.
- I must have a current/active TS/SCI with Polygraph clearance.
- I am aware that I need to remain stationary at least 50% of the time and constantly operate a computer, phone, and other office equipment for extended periods.
- I will be able to move/traverse within and between buildings and offices and position myself to maintain equipment and cabling, including under desks and in server closets.
- I am physically capable of moving Audio/Visual or computer equipment weighing 50+ pounds and will be able to ascend/descend a ladder, 10+ feet high while pulling cables and adjusting equipment.
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You can find Support Engineer salaries in the United States here.
How many Support Engineer jobs are in the United States?
Currently, there are 694 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for Support Engineers?
The US is one of the best countries to work as a Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Support Engineer jobs in the United States?
Murmuration, DataAnnotation, Twin City Staffing, Lockheed Martin, MKS Instruments, LGS, une Société IBM / an IBM Company, Consumer Cellular among others, are currently hiring for Support roles in the United States.
The company with most openings is Leidos as they are hiring for 210 different Support Engineer jobs in the United States. They are probably quite committed to find good Support Engineers.
The company with most openings is Leidos as they are hiring for 210 different Support Engineer jobs in the United States. They are probably quite committed to find good Support Engineers.