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Enterprise IT Support Officer – Installer
$100,000 - 140,000
ManTech
Elden Street 733, Herndon
$100,000 - 140,000
Requirements
Must:
We require a Bachelor’s Degree and a minimum of 4 years of experience or an equivalent combination of education and work experience totaling at least 8 years. You should have experience installing and troubleshooting telephone instruments and media gateways on classified and unclassified networks. A solid understanding of configuring and troubleshooting telephony hardware, including IP phones, voice gateways, PBX systems, and voice servers is essential. Additionally, you should be familiar with call routing, dial plans, call forwarding, and voicemail systems configuration. Experience in various cabling areas, including 110 type cross connections, RJ45 patch panels, wire wrap terminals, copper cable terminations, DSX Panel T-1 cabling, and fiber terminations is expected. Excellent knowledge of cabling methodologies, industry standards, troubleshooting techniques, and the ability to read and understand cable run lists is also required.
Responsibilities
In this role, I will support a Dedicated Support Team for the Voice Program Recap Office (VPRO) by installing network equipment, telephones (VoIP, analog, and ISDN), voice media gateways, and associated service modules. My responsibilities will include providing ongoing support to customers for troubleshooting issues related to the voice communication system, such as assigning phone numbers, phone templates, voicemail, line appearances, and call forwarding. I will also provide technical support to end-users and other IT staff, escalating complex issues to higher-level engineers or vendors when necessary. I will perform high-quality installations and troubleshooting of various telephones, as well as manage cabling according to industry and sponsor standards. Mounting voice and network equipment in racks, running and connecting both power and service cabling will also be part of my duties. Local travel may be required between customer buildings, and I will be a member of a team that provides coverage from 6:00 a.m. to 6:00 p.m.
Description
The preferred qualifications include experience implementing new unclassified network LAN infrastructure and related work experience in IT hardware and cabling installation. It’s an advantage if you have experience managing multiple installations or upgrades simultaneously and can effectively coordinate resources while meeting deadlines. Strong communication skills are vital due to the variety of groups I will work with, including co-workers, management, and customers. Additionally, the ability to adapt to quickly changing tasks and requirements, along with the capability to learn new skills on the job, is important. Clearance requirements state that I must have a current/active TS/SCI with Polygraph. Furthermore, in terms of physical requirements, I must be able to remain stationary for 50% of the time, operate a computer and other office equipment, move within and between buildings, position myself to maintain equipment and cabling, and lift or move Audio/Visual or Computer equipment weighing over 50 pounds. I should also be comfortable ascending and descending ladders of 10+ feet while performing related tasks.
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How many IT Support Engineer jobs are in the United States?
Currently, there are 1110 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
LGS, une Société IBM / an IBM Company, DataAnnotation, Capgemini, Twin City Staffing, NYS Unified Court System, Deloitte, Sandia National Laboratories among others, are currently hiring for Support roles in the United States.
The company with most openings is General Dynamics Information Technology as they are hiring for 302 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is General Dynamics Information Technology as they are hiring for 302 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.