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Enterprise IT Support Officer - Installer

$100,000 - 140,000
ManTech
Elden Street 733, Herndon
$100,000 - 140,000
Company Size icon
Company Size
5k+
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
We require a Bachelor's Degree and 4+ years of experience, or a combination of education and work experience equivalent to 8+ years. Applicants should have experience installing and troubleshooting telephone instruments and media gateways on classified and unclassified networks. A strong understanding of configuring and troubleshooting telephony hardware, including IP phones, voice gateways, PBX systems, and voice servers, is essential. You should also understand call routing, dial plans, call forwarding, and voicemail systems configuration. Experience in various cabling areas, including 110 type cross connections, RJ45 patch panels, wire wrap terminals, and fiber terminations is necessary. Excellent knowledge of cabling methodologies, industry standards, troubleshooting techniques, and the ability to read and understand cable run lists will benefit you in this role.

Technologies

LAN

Responsibilities

In this role, I will offer continued support to customers for troubleshooting and assisting with advanced features or issues related to the voice communication system. My responsibilities will include assigning phone numbers, managing phone templates, voicemail, and handling call forwarding issues. I will provide technical support to end-users in the field and other IT staff, escalating complex problems to higher-level engineers or vendors when necessary. I will perform high-quality installations and troubleshoot various telephones, running and terminating cables to voice switch equipment, ensuring cabling is dressed appropriately according to industry and Sponsor standards. Additionally, I will mount voice and network equipment in racks, connect both power and service cabling, and require local travel between customer buildings or temporary assignments in support of special projects. As a member of a diverse team, we will provide coverage from 6:00 a.m. to 6:00 p.m.

Description

Preferred qualifications include experience with the implementation on the Sponsor's new unclassified network LAN infrastructure, along with related work experience in IT hardware and cabling installation. The ability to manage multiple installations or upgrades simultaneously while meeting deadlines and effectively coordinating resources is valuable. Strong communication skills are vital for interacting with co-workers, management, and customers to exchange accurate information. I should be adaptable to quickly changing tasks and requirements, with the capability to learn new skills on the job. Furthermore, it is necessary to hold a current/active TS/SCI with Polygraph clearance. Physically, I should be able to remain stationary for at least 50% of the time, effectively operate a computer, phone, and other office equipment for extended periods, move between buildings and offices, and manage audio/visual or computer equipment weighing over 50 pounds. Ascending or descending a ladder of 10+ feet while working with cables and adjusting equipment will also be part of my physical requirements.
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You can find IT Support Engineer salaries in the United States here.

How many IT Support Engineer jobs are in the United States?

Currently, there are 1110 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.

Is the US a good place for IT Support Engineers?

The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.

Which companies are hiring for IT Support Engineer jobs in the United States?

LGS, une Société IBM / an IBM Company, DataAnnotation, Capgemini, Twin City Staffing, NYS Unified Court System, Deloitte, Sandia National Laboratories among others, are currently hiring for Support roles in the United States.

The company with most openings is General Dynamics Information Technology as they are hiring for 302 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.