DevOps Engineer

- I plan, schedule, implement, and communicate JIRA & plug-in upgrades in accordance with requirements and established policies & procedures. - I architect, administer, and troubleshoot JIRA deployments & projects, focusing on providing a platform for Housing units to administer, track, and report on department-wide projects & issues. - I manage Jira to include onboarding new projects onto the platform, configuring the layout, design, workflow, and reporting dashboards. - I analyze current JIRA configurations & migrate to new instances, code, test, and debug new software/applications, or make enhancements to existing software/applications. - I create complex JIRA workflows, screens, permission, and notification schemes and provide/configure JIRA for manual processes. - I work independently with stakeholders & clients to design & deliver JIRA workflows to meet both stated and unstated business requirements. - I gather requirements for business processes and determine ways to optimize/improve JIRA/Confluence/Bitbucket, building and configuring as needed. - I understand JIRA APIs and webhooks and implement custom XML-based JIRA gadgets. - I generate documentation on workflows & processes implemented in JIRA to support runbooks. - I have a working knowledge of ITIL Operations Management & Service Management. - I develop monitoring and observability capabilities to ensure workloads function as expected. - I provide the right resources to users and manage upgrades and improvements to the software. - I handle infrastructure management and automation through code, as well as general troubleshooting and issue resolution. - I develop automated processes to [re-]provision infrastructure using Infrastructure as Code (IaC) concepts and methods. - I provide IaC support in a predominantly Windows environment, including supporting Active Directory, Domain Controllers, FTP, DNS, GPOs, PKI, and DHCP.