2025 IT & Software Developer jobs in the US
IT Help Desk Technician
$52,000 - 83,200
Majestic Mold & Tool, Inc.
Volney Street 177, Phoenix
$52,000 - 83,200
Requirements
Must:
- Proven experience in technical support or help desk roles with a solid grasp of troubleshooting both hardware and software issues.
- Familiarity with operating systems, including Windows (and Windows Server), macOS, and Linux, as well as mobile device management.
- Understanding of computer networking principles such as LAN/WAN, TCP/IP protocols, DNS configuration, VPN setup, firewall management, and best practices for network security.
- Practical experience with Active Directory management, Group Policy Objects (GPO), SCCM deployment techniques, and incident tracking tools like ServiceNow or BMC Remedy.
- Strong analytical abilities to quickly and accurately diagnose complex issues while maintaining high customer service standards.
- Capable of clearly conveying technical information to non-technical users with patience and professionalism.
- Certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP), or Cisco CCNA are advantageous but not essential.
Responsibilities
- Deliver timely and professional technical assistance to end-users through phone, email, and remote support tools, ensuring efficient issue resolution.
- Identify and troubleshoot software challenges related to operating systems (Windows, macOS, Linux) and applications like the Microsoft Office suite.
- Oversee computer hardware management, including desktops, laptops, mobile devices, printers, and peripherals to ensure optimal functionality.
- Aid in networking tasks, including VPN configurations, firewall setups, LAN management, DNS configurations, TCP/IP protocols, and maintaining secure connectivity.
- Assist with desktop support responsibilities, such as user account management using Active Directory, GPO (Group Policy Objects), SCCM (System Center Configuration Manager), and BMC Remedy for incident tracking.
- Sustain and refresh IT infrastructure documentation using ServiceNow or Jira for effective ticketing and issue tracking.
- Collaborate with team members on projects related to network management, operating system rollouts, and security improvements, including Meraki or firewall settings.
- Communicate effectively with users to gain a comprehensive understanding of their issues and provide clear guidance on troubleshooting steps or escalation procedures.
Description
We invite you to join our vibrant IT support team as an IT Help Desk / Service Desk Technician, where you will play a pivotal role in resolving technical challenges and ensuring flawless technology operations throughout our organization. This position offers an exciting chance to enhance your technical knowledge while delivering outstanding customer service in a fast-paced environment. We are located onsite, and we provide a range of benefits including a 401(k) plan with matching, dental and health insurance, flexible working hours, paid time off, tuition reimbursement, and relocation assistance to support your career growth. We seek motivated and energetic individuals who thrive in collaborative settings and are dedicated to delivering solutions to keep our organization operating efficiently!
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 2025 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
KUBRA, Nurse Next Door, Snaplii, Gatestone & Co. Inc, Helm Operations Software inc, Prism Cloud Consulting Inc, Agilus among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 124 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 124 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.