Customer Engagement Rep - II

- Proactively engage with customers to support their objectives throughout the customer journey - Respond to incoming customer inquiries through various communication channels - Deliver stellar customer experiences to targeted clients within an assigned territory, liaising with Territory Managers - Collaborate with Territory Managers to forge and nurture long-term business relationships for growth and market retention - Develop business for the territory by supporting designated customer segments with exceptional service and targeted upselling - Achieve customer experience and retention targets through superior support - Field incoming requests from both general and assigned customer accounts - Process sales orders and resolve customer inquiries through email and phone - Assist customers in locating and ordering products through diligent research - Educate clients about the products and solutions available in the MWI catalog - Regularly communicate and collaborate with internal partners to address issues within your area - Maintain a strong understanding of products, services, customer requirements, and industry trends through ongoing training and meetings - Escalate issues and customer challenges, providing recommendations to managers for improving experiences - Partner with Territory Managers on sales strategies to enhance revenue and market share with assigned and prospective accounts - Gather, maintain, and communicate customer insights with the Territory Manager to aid in planning - Assist in processing orders and addressing customer needs in your territory - Monitor backorders and keep customers informed as items become available - Participate in customer meetings as required - Identify upselling opportunities and relay specials and promotions to customers to meet revenue goals