Product Analyst - Data Focused

- Own and maintain a Pendo tracking plan including taxonomy, naming conventions, page/feature tagging, event specifications, and versioning - Configure funnels, paths, cohorts, and segments to address key questions regarding user adoption - Establish data quality measures with monitoring and alerts for broken tags, maintaining documentation and change logs - Ensure performance through privacy-conscious event capture and compliance with retention laws - Collaborate with Product Managers to set pre-launch success criteria and document this in a launch brief - Generate 30/60/90-day post-launch reports covering adoption, activation, use depth, retention, and insights - Connect product metrics to critical business outcomes, such as account coverage and churn risk - Develop source-of-truth dashboards for monitoring initiative health and facilitating executive reporting - Create self-service reporting tools for PMs and leadership to enhance data accessibility - Provide clear recommendations based on insights, including decisions to accelerate, iterate, pause, or phase out initiatives - Support A/B testing, staged rollouts, and data analysis to assess impact and statistical significance - Work collaboratively with Marketing to convey usage insights for effective positioning and campaign strategy - Partner with Customer Success to deliver adoption insights, risk assessments, and educational opportunities - Collaborate with Data/BI to integrate product usage data with financial metrics, enhancing semantic clarity