779 IT & Software Developer jobs in the US
Technical Support Representative
$55,000 - 65,000
MONEXgroup
Yonge Street 5075, North York
$55,000 - 65,000
Requirements
Must:
We are looking for a Technical Support Specialist who has proven experience in technical support or customer service, ideally within the payment terminal or point-of-sale (POS) sector. You should possess strong knowledge of payment terminal hardware and software, including installation, configuration, and troubleshooting. Excellent problem-solving abilities are essential, particularly the capacity to think critically under pressure. Exceptional communication skills are required to convey technical concepts in a straightforward manner. A strong customer service focus and a commitment to providing top-notch support and satisfaction are crucial. You must be able to work both independently and as part of a team. Technical proficiency with various operating systems (such as Windows and Linux) and network configurations is expected. Additionally, a basic understanding of payment processing systems, security protocols, and industry standards (like PCI compliance) is beneficial. Flexibility in your schedule, including availability for evenings and weekends if necessary, is also preferred.
Responsibilities
Your key responsibilities will include assisting customers with the installation and configuration of payment terminals, making sure that devices are integrated with their systems. You will troubleshoot and solve any installation-related problems, including hardware setups and software configurations. Providing guidance on optimal usage and best practices will ensure seamless transaction processing. You will offer remote support to customers facing technical difficulties, diagnosing and resolving issues related to connectivity, device malfunctions, software bugs, and transaction errors. Collaborating with cross-functional teams (e.g., development, product management) will be essential in addressing escalated technical issues and driving resolutions. As the primary point of contact for technical inquiries, you will respond promptly and professionally while clearly communicating complex technical concepts. Maintaining accurate documentation of customer interactions, troubleshooting steps, and resolutions will be your responsibility. You will also provide customers with product updates, training materials, and post-installation support.
Description
This position is full-time and permanent, with an annual salary ranging from $55,000.00 to $65,000.00. We offer a range of benefits, including casual dress code, dental care, extended health care, life insurance, paid time off, and vision care. The work location is in-person, allowing for direct interaction with our clients. We look forward to welcoming a motivated individual who is eager to contribute to our team!
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 779 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
bunny.net, AI (Artificial Intelligence) Incorporated, Allied Technical Services Inc, Lauserco Inc., Booz Allen, Net Engineers, Inc, Consumer Cellular among others, are currently hiring for Support roles in the United States.
The company with most openings is Leidos as they are hiring for 132 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Leidos as they are hiring for 132 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.