4653 IT & Software Developer jobs in the US
Senior IT Support Engineer
$104,000 - 166,400
MMD Services, Inc
West Wacker Drive 211, Miami
$104,000 - 166,400
Requirements
Must:
- Bachelors degree (BS/BA) and/or 5+ years of relevant technical support experience preferred
- Proven track record of delivering exceptional support to senior leadership and VIP users in high availability environments with a zero downtime mentality
- Strong expertise in troubleshooting desktop hardware, peripherals, and printers
- Extensive experience with Microsoft Intune, including device enrollment, configuration profiles, compliance policies, application deployment, and endpoint security across Windows, macOS, and mobile (iOS/Android) environments
- In-depth knowledge of mobility and remote access technologies, including Windows laptops, MDM solutions, MFA, VPN, and remote connectivity
- Proficiency in supporting Microsoft Windows 10/11 operating systems
- Advanced troubleshooting skills with Microsoft Office applications (Outlook, Excel, Word, PowerPoint, OneNote, and add-ins)
- Strong understanding of Azure AD (Entra ID), DNS, DHCP, Microsoft Exchange, and TCP/IP networking
- Experience with VDI and/or Citrix environments
- Strong troubleshooting capabilities with collaboration tools, messaging platforms, video conferencing systems, AV technology, and conference room equipment
- Demonstrated professionalism with exceptional customer service skills, including responsiveness, attention to detail, composure, and follow-through
Responsibilities
- Identify, triage, diagnose, and resolve complex, time-sensitive technical issues promptly
- Provide high-touch, white-glove support to end users, including traders and senior executives via tickets, email, and phone
- Ensure high availability of technical support in a dynamic hedge fund trading environment, maintaining zero downtime through swift incident response, proactive monitoring, and real-time troubleshooting of critical systems
- Escalate incidents as necessary and collaborate with internal IT teams and third-party vendors to ensure timely resolutions
- Partner with distributed teams on asset management, large-scale moves, and intricate hardware deployments
- Lead incident response and escalation for firm-wide technology challenges, maintaining comprehensive documentation to support proactive problem management
- Troubleshoot an extensive range of technical issues across hardware, software, user accounts, trading systems, operating systems, and mobile devices
Description
We are a global multi-billion dollar investment firm, recognized for our world-class talent, cutting-edge technology, and boundless growth opportunities. For over 30 years, we have consistently delivered exceptional results to leading investors around the globe. Our offices are located in Chicago, New York City, Miami, London, and Hong Kong, employing over 2,000 talented individuals. We offer a vibrant team environment with numerous career progression opportunities and competitive benefits, including health insurance and complimentary catered meals. This role is based onsite in downtown Miami to support our fast-paced trading operations.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 4653 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
GE Aerospace, Minderis Technologies Inc., Owl Practice, Ratelle - avocats et notaires, Buske Lines Inc., Dyna Infotech, Overhead Door Corporation among others, are currently hiring for Support roles in the United States.
The company with most openings is Judge Group, Inc. as they are hiring for 377 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Judge Group, Inc. as they are hiring for 377 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.