893 IT & Software Developer jobs in the US
IT Support Specialist
$45,000 - 55,000
LiquidIT
East Greenway Parkway 6735, Scottsdale
$45,000 - 55,000
Requirements
Must:
- 1-2 years of experience in IT support, helpdesk, or customer-facing technical roles
- Associates degree in IT or a related field, or equivalent hands-on experience
- Proficient understanding of Windows 10/11, macOS, and Microsoft 365 applications
- Strong customer service focus with a patient and professional approach
- Excellent verbal and written communication abilities
- Capacity to manage multiple support tickets while maintaining high attention to detail
- Eagerness to learn and enhance technical skills
- CompTIA A+ or similar certification is a plus
Responsibilities
- Act as the first point of contact for all client support inquiries via phone, email, and our ticketing system
- Prioritize incoming support requests, document relevant information, and track troubleshooting steps taken
- Resolve issues whenever possible, promptly escalating more complex problems to Level 2 support to comply with established SLAs
- Diagnose and fix hardware, software, and connectivity issues on Windows and Mac workstations
- Provide support for Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
- Conduct workstation setups, software installations, and basic user account management tasks
- Troubleshoot issues related to printers, peripherals, and mobile devices
- Keep clients updated on the status of their requests, establish realistic expectations for resolution, and strive to exceed those expectations
- Follow up on resolved issues to ensure client satisfaction and identify any related problems
- Adhere to established procedures and workflows for consistent service delivery
- Maintain comprehensive documentation of all support interactions
- Contribute to the creation of knowledge base articles and internal documentation
Description
We are a dynamic IT service provider located in Scottsdale, AZ, committed to delivering exceptional client support and enhancing our teamβs expertise. Our Level 1 IT Support Specialist role is integral to our technical team, serving as the first line of contact for client inquiries. We offer a competitive salary ranging from $45,000 to $55,000, a hybrid work environment with flexibility, clear paths for career advancement, and support for professional development and certifications.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 893 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Jump, AJM INTERNATIONAL LTD., 0footprint Tech Services Inc, D3 Security Management Systems, Snaplii, ENSCO, Inc., The Federal Home Loan Bank of Chicago among others, are currently hiring for Support roles in the United States.
The company with most openings is Robotics technology LLC as they are hiring for 71 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Robotics technology LLC as they are hiring for 71 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.