Business Analyst - Agile, SQL

- Collaborate with management, stakeholders, and IT professionals to identify, document, and prioritize enterprise-level business goals and objectives; ensure IT services and information systems align with these objectives and provide strategic business recommendations - Assess and analyze user, functional, and system requirements to design, develop, and implement court-supported information systems; create business process models and use cases detailing current and future process states - Monitor and evaluate trends in technology and business; educate stakeholders about innovations relevant to court operations; contribute to strategic planning based on emerging technologies; integrate industry standards and best practices into processes and systems while advising on infrastructure, software, and IT services - Document and trace business, user, functional, and system requirements throughout the application lifecycle; create and review user documentation for supported systems; aid in developing operational and technical documentation - Engage in the development and oversight of quality control and assurance programs; create testing procedures and ensure thorough execution; analyze issues and bugs to recommend quality improvements, utilizing issue tracking tools as needed - Design training plans for supported systems, recommend standards for training documentation, address training gaps, and conduct training sessions either in-person or remotely - Participate in planning for the implementation of new complex hardware, software, systems, and services, establishing clear communication plans for stakeholders - Conduct regular maintenance and emergency protocols on information systems; monitor critical systems and recommend performance metrics for key services, providing ongoing reports - Assist in crafting disaster recovery and business continuity plans with operational controls - Develop, review, modify, and recommend IT policies and procedures to enhance court and IT operations - Review and provide feedback on statements of work, legal contracts, and service level agreements related to IT, coordinating with vendors and contractors to ensure compliance - Analyze budgetary reports, compile cost estimates, and track project expenditures, making recommendations regarding IT budgets - Lead technology and business improvement projects as a project manager and actively participate in other assigned project roles, providing regular updates on project status - Serve as a subject matter expert on court operations and technology, contributing to various committees and working groups where applicable - Evaluate the regulatory landscape by reviewing new and amended laws and policies impacting court operations and information systems - Provide support at the service desk addressing complex business and technical issues via various communication channels - Complete additional special projects as assigned, including Digital Communications Coordination and Trial Court Support