650 IT & Software Developer jobs in the US

Lightwire Solutions jobs

IT Support Technician II

$48,000 - 58,000
Lightwire Solutions
US 72 Alternate, Decatur + Remote (US)
$48,000 - 58,000
Company Size icon
Company Size
<50
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- 2–4 years of experience in IT support, ideally within a managed services or help desk setting. - Familiarity with Microsoft 365, Windows operating systems, and common networking technologies (routers, switches, firewalls). - A solid understanding of business technology environments and device configurations. - Outstanding communication, problem-solving, organization, and customer service abilities. - Possession of a valid driver’s license and a satisfactory driving record (a company vehicle will be provided for travel). - Capability to lift and transport computer equipment weighing up to 50 lbs.

Technologies

Microsoft 365
Office 365

Responsibilities

- Resolve escalated tickets from Tier I technicians through effective troubleshooting. - Conduct onsite visits for hardware deployment, addressing networking issues, and providing user support. - Install, configure, and support workstations, servers, and related equipment. - Assist in network setups, cabling, and hardware installations. - Keep accurate documentation of all work performed in our ticketing system and effectively communicate updates to clients.

Description


We are Lightwire Solutions, a locally owned Managed IT Service Provider located in Decatur, Alabama. We take pride in offering reliable technology solutions for small businesses and nonprofits throughout North Alabama. Our team is dedicated to providing functional IT solutions and delivering exceptional care. We are currently searching for a Tier II Service Technician who possesses strong technical skills and prefers a hands-on approach to support. This position is perfect for individuals who appreciate a diverse workday, assisting clients both remotely and onsite, and engaging in physical device setups and troubleshooting. We provide competitive annual salaries ranging from $48,000 to $58,000, dependent on experience, along with various benefits, including health insurance, company-paid dental, vision, and life insurance after 90 days, and opportunities for professional development and certification reimbursement. We value a supportive, team-oriented work atmosphere and encourage individuals with a criminal record to apply.
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