1972 IT & Software Developer jobs in the US
Help desk support technician
$43,680 - 54,080
Lifetime Assistance Incorporated
Paul Road 425, Rochester
$43,680 - 54,080
Requirements
Must:
- Associate degree in Information Technology or a related field required
- 1–5 years of experience in technical support within a corporate or secure environment
- Valid drivers license and reliable transportation for travel to various agency locations
- Proficient understanding of Windows-based systems, including the configuration and support of PCs and laptops
- Knowledge of Active Directory, MFA, SSO, and endpoint encryption
- Familiarity with Microsoft Office 365 applications (Outlook, Teams, OneDrive)
- Understanding of networked devices, including printers and scanners
- Experience with Help Desk ticketing systems is preferred
- Relevant certifications such as A+, Security+, or others are advantageous
- Strong communication skills along with exceptional customer service and problem-solving abilities
- Capable of working autonomously while also contributing positively to a team environment
Responsibilities
- Act as the initial point of contact for Help Desk inquiries via calls and emails, providing prompt technical support
- Diagnose and rectify issues related to PCs, laptops, printers, and other networked devices
- Escalate complicated technical challenges to the IT Supervisor when necessary
- Collaborate on IT projects by monitoring tasks, engaging with stakeholders, and overseeing assigned initiatives
- Offer assistance to staff regarding technology inquiries while actively identifying potential project risks
- Manage IT equipment orders and maintain precise inventory and asset documentation
- Assess vendor invoices for correctness and support contract management and renewals
- Liaise with vendors and internal teams to ensure efficient purchasing and billing operations
- Remain informed about IT systems, tools, and cybersecurity best practices through consistent training
Description
At Lifetime Assistance, we are dedicated to supporting individuals with intellectual and developmental disabilities, fostering independence, dignity, and respect in all we do. Our office is located in Rochester, NY, and we offer full-time employment opportunities within our Information Technology department. Joining our compassionate team provides unique benefits, including comprehensive health insurance without added costs, educational support such as tuition assistance, clear career growth pathways, generous paid time off, and a commitment to work-life balance. We celebrate diversity and are proud to be an Equal Opportunity Employer.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1972 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Paxyl inc., Square One Insurance Services, IntouchCX, D3 Security Management Systems, Kuehne+Nagel, DataAnnotation, GH Logistics, LLC among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 135 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 135 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.