1831 IT & Software Developer jobs in the US
Technology Support Specialist - IT Focus
$54,043 - 61,376
Lesley University
Massachusetts Avenue 1815, Cambridge
$54,043 - 61,376
Requirements
Must:
- An Associates degree in IT, Computer Science, or a related discipline OR 1+ years of relevant professional experience.
- At least 1 year of experience in supporting computer lab workstations and managing print services.
- Proficiency in using a ticketing system.
- Familiarity with Windows, macOS, and iOS devices (required).
- Exceptional customer service skills with the ability to clearly communicate with users of various technical skill levels.
- Strong troubleshooting capabilities, proactive nature, follow-through, and teamwork skills in a fast-paced, service-driven environment are crucial.
Responsibilities
- Provide technical support and assistance to students, faculty, staff, and administrators via phone, video, email, and chat.
- Gather and log service requests in the ticketing system, define technical issues, document troubleshooting methods, and identify viable solutions while ensuring high-quality customer service.
- Troubleshoot and manage endpoint devices, including updating passwords and WiFi access, assisting with account access, and maintaining classroom instructor workstations.
- Support print systems and audio/visual equipment, as well as other supported technologies.
- Investigate, test, suggest, and help integrate new technology solutions for university use.
- Provide virtual training on technology and host open office hours for additional assistance.
- Develop knowledgebase articles and serve as a technology resource for the University community.
- Offer dedicated technology support for virtual events and maintain cloud-based SaaS systems, including updates and modifications.
Description
At Lesley University, located in the vibrant Cambridge, Massachusetts, we pride ourselves on being a premier institution recognized for our diverse graduate and undergraduate programs in education, the arts, and applied social sciences. We foster a dynamic and creative environment where innovative ideas flourish, bridging theory with practical application, all while empowering our 6,400 students and 90,000 alumni to make a positive impact in their communities. We offer an attractive benefits package including health, dental, life, and long-term disability insurance, along with substantial paid time off, a robust retirement plan, and tuition assistance for employees and their dependents. Our commitment to diversity, equity, and inclusion is central to our mission, as we strive to create a campus culture that ensures everyone feels a genuine sense of belonging and has equal opportunities to engage fully in the Lesley experience.
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How many IT Support Engineer jobs are in the United States?
Currently, there are 1831 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
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Which companies are hiring for IT Support Engineer jobs in the United States?
Turing, micro1, Consultation Devpresso Inc, CUTEK, Inc., Motherson Yachiyo Automotive Tech Products of America, Inc., Vlad Cherchenko Farmers Insurance, Onyx Graphics, Inc. among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 137 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 137 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.