Voice Solutions Architect

- I demonstrate a high level of customer service, professionalism, and end-user support across all centers. - I exhibit leadership skills by guiding local team members at all NASA centers with telephony-related issues. - I mentor junior telephony engineers. - I conduct research on security vulnerabilities and update the System Security Plan accordingly. - I manage the lifecycle of both hardware and software. - I have proven experience in designing modern telephony systems. - I am knowledgeable in Cisco Telephony, including Cisco Communications Manager, Cisco Unity Connections, Cisco Unified Contact Center Express, and Session Manager. - I demonstrate expert knowledge in SIP, SRTP, RTP, T1, PRI, SSL, and certificate management. - I have experience with Microsoft phone systems, including Survivable Branch Appliances and Direct Routing. - I am familiar with Cisco and Oracle Session Border Controllers. - I have experience with Cisco switches and routers. - I understand firewalls and can troubleshoot firewall rules. - I install, support, and maintain IT and telephony equipment for both legacy and new installations throughout NASA. - I perform and lead technical analyses of telephony software, hardware, and transmission equipment using various diagnostic tools to support efficient operations. - I ensure that any modifications in the telephony environment do not impact end users with service disruptions. - I conduct preventative maintenance inspections and ongoing patching of telephony equipment. - I support and lead root cause analysis activities of telephony incidents across all centers. - I lead incident resolution efforts across all NASA centers according to service level agreements for the Voice Service Line. - I complete work with minimal supervision and direction while working independently within established guidelines and policies. - I develop engineering documents to support NASA’s telephony system.