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Service Desk Tier 2 Support Technician
$52,000 - 58,240
Saint Pauls Boulevard, Norfolk
$52,000 - 58,240
Requirements
Must:
- A high school diploma or its equivalent, along with 1-3 years of general experience or a combination of experience and college-level education.
- At least 6 months of experience with the NMCI Service Desk.
- Candidates currently on a Performance Improvement Plan or Attendance Warning will not be considered.
- Possession of 8570 certification - CompTIA Security + CE.
- A minimum of three monthsโ experience supporting NNPI and/or SIPR in a Tier 1 role.
- Capability to achieve Flank Speed Tier 1.5 qualification within 30 days.
- Exceptional written and verbal communication skills.
- Proficiency in Microsoft PowerShell.
- Strong problem-solving abilities.
- Advanced understanding of computer and networking technology.
- Ability to accurately document issues, troubleshooting steps, and resolutions applied.
- Familiarity with NMCI's internal structure, processes, and tools.
- Proficient in HPSM ticketing and the Knowledge Management System.
- Must be a U.S. Citizen.
- Willingness to work assigned shifts, including nights and weekends as needed.
Responsibilities
As a Service Desk RDM Technician, I will:
- Utilize automated information systems to assess standard situations.
- Evaluate incoming requests, both computer-generated and verbal, and take initiative to categorize and prioritize tasks to manage time effectively.
- Independently resolve issues or collaborate with teammates to address concerns, escalating to the next level of technical support when necessary.
- Assist users by fulfilling individual requests for information or training regarding the various databases available.
- Instruct users on how to use PCs and networks.
- Exercise critical thinking skills to quickly comprehend complex systems.
- Manage multiple tasks simultaneously in high-pressure situations.
- Engage with individuals across all organizational levels.
- Develop and enhance peer mentoring abilities.
- Provide excellent phone and email support, demonstrating effective verbal and written communication skills.
Description
At Leidos, we offer innovative solutions driven by our diverse and skilled workforce, committed to the success of our clients. We empower our teams, contribute to the communities we serve, and operate in a sustainable manner. Our operations are anchored by our dedication to doing the right thing for our clients, our employees, and the community. Our mission, vision, and values shape the way we conduct business. We are currently seeking an experienced technician to join our SMIT Service Desk RDM Team at our Norfolk, VA location. This team delivers Tier I and II technical support for software, hardware, and network issues, providing clients with step-by-step guidance to resolve problems or leveraging expertise to tackle first and second-tier technical challenges for users of our products and services. At Leidos, we seek individuals who challenge the status quo and are eager to innovate. If you're someone who always looks ahead and is ready to shape the future, we would love for you to be part of our team.
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You can find IT Specialist salaries in the United States here.
How many IT Specialist jobs are in the United States?
Currently, there are 885 IT openings.
Is the US a good place for IT Specialists?
The US is one of the best countries to work as a IT Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Specialist jobs in the United States?
Sperasoft, Bain Magique, Archon Systems Inc, Journey Freight International inc, Puter Technologies Inc., Ontario One Call, HAPLY Robotics Inc. among others, are currently hiring for IT roles in the United States.
The company with most openings is Leidos as they are hiring for 88 different IT Specialist jobs in the United States. They are probably quite committed to find good IT Specialists.
The company with most openings is Leidos as they are hiring for 88 different IT Specialist jobs in the United States. They are probably quite committed to find good IT Specialists.