889 IT & Software Developer jobs in the US
Service Desk Support Technician I
$30,000 - 45,000
Saint Pauls Boulevard, Norfolk
$30,000 - 45,000
Requirements
Must:
- A high school diploma or equivalent, coupled with 1-3 years of general experience, or a suitable mix of experience and college-level education.
- Possession of 8570 certification such as CompTIA Network+, A+, or Security+ CE.
- Exceptional skills in both verbal and written communication.
- Strong abilities in problem-solving.
- Proficient in documenting issues, troubleshooting steps, and the resolutions enacted.
- Familiarity with the NMCI internal structure, processes, and tools.
- Proficiency in using HPSM ticketing and Knowledge Management Systems.
- Must be a U.S. citizen.
- Availability to work assigned shifts, including nights and weekends.
- Active interim or secret clearance is required.
Responsibilities
As a Service Desk Tier I Technician, I expect you to:
- Utilize automated information systems to evaluate routine situations.
- Examine incoming requests, both computer-generated and verbal, then categorize, sort, and prioritize tasks to manage your time effectively.
- Solve problems independently or collaborate with teammates, escalating to advanced technical support when required.
- Assist users by responding to individual requests for information and/or training on various databases.
- Instruct users on the operation of PCs and networks.
- Show critical thinking skills to quickly comprehend complex systems.
- Juggle multiple tasks in a high-pressure environment.
- Engage with individuals at all organizational levels.
- Develop and enhance peer mentoring capabilities.
- Provide outstanding phone and email support with effective verbal and written communication skills.
Description
At Leidos, we seek individuals who don’t just fit the mold—we want those who can transform it and create something better. This position is ideal for those who are restless, highly motivated, and always asking, what’s next?” instead of settling for what’s now. If you're already strategizing your next big move while others are still pondering the initial steps… perfect! You’ll fit right in. Leidos is a leading player in the industry and technology landscape, serving government and commercial clients with innovative digital and mission-driven solutions. Headquartered in Reston, Virginia, we have a robust workforce of 47,000 global employees, generating annual revenues of approximately $16.7 billion for the fiscal year ending January 3, 2025. We offer competitive compensation and benefits that highlight the significance of the work we do for our customers. Our employment packages include a range of benefits such as health and wellness programs, income protection, paid leave, and retirement options. Please be aware of fraudulent job offers utilizing the Leidos name. We will never request payment-related information during the hiring process, nor will we ever provide advance payments as part of recruitment activities. All official communications will be conducted through the Leidos.com automated email system. Leidos is committed to providing the same opportunities to all qualified applicants without regard to various personal characteristics, in line with relevant laws.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 889 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Sperasoft, McCrae Recruiting Inc., Archon Systems Inc, Puter Technologies Inc., Giesecke+Devrient, D3 Security Management Systems, United Wholesale Mortgage among others, are currently hiring for Support roles in the United States.
The company with most openings is Leidos as they are hiring for 130 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Leidos as they are hiring for 130 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.