Senior Active Directory Exchange Specialist

- I perform root cause analysis of critical outages and incidents, engineer permanent solutions, and coordinate implementation. My duties include executing life-cycle events for Active Directory network group objects, which encompass creating, modifying, deactivating, and deleting group objects. - I provide technical advice, guidance, and recommendations to clients and technical specialists regarding critical Exchange & Windows software improvements, updates, and vulnerability issues. I recommend mitigation strategies and ensure coordination and collaboration on upgrade activities while successfully implementing hardening of the server infrastructure in appropriate server roles. - I establish, enforce, and monitor security policies and procedures to guarantee appropriate usage of information systems. This involves creating and implementing domain-level security policies such as authentication mechanisms and password policies, applying security patches, fixes, and anti-virus updates as released by software manufacturers and vendors, and supporting reporting and analysis of client metrics. - I collaborate in researching, planning, designing, and assessing current and expected Windows infrastructure needs, configuration, maintenance, optimization, and documentation. I lead or assist in the planning, installation, and configuration of Active Directory Network components, upgrade system software and hardware components as required, and validate system upgrades and patches when necessary. - I serve as the IT liaison and escalation point for application support and troubleshooting, providing guidance and direction in resolving escalated issues and complex production, application or system problems. Additionally, I am the first line of escalation support for domain technology issues that tier one and two server support cannot resolve. - I own, create, and maintain system documentation for domain technologies, including installation, configuration, and troubleshooting steps. I identify and participate in improvement opportunities spanning service delivery, user experience, security, etc., and assist in the design, testing, and implementation of computer and network system software projects to meet client and individual user requirements.