2159 IT & Software Developer jobs in the US
Be among the first 5 applicants!
SMIT Service Desk RDM Tier 2 Technician (NNPI/SIPR)
55,000 - 58,000 USD
Leidos
Saint Pauls Boulevard, Norfolk
55,000 - 58,000 USD
Requirements
Must:
- High school education or equivalent and 1-3 years general experience, or an equivalent combination of experience and college-level education.
- Minimum of 6 months of tenure with the NMCI Service Desk.
- Individuals on a Performance Improvement Plan or Attendance Warning will not be considered.
- 8570 certification - CompTIA Security +CE.
- Three months or more experience supporting NNPI and/or SIPR in a Tier 1 role.
- Ability to attain Flank Speed Tier 1.5 qualification within 30 days.
- Superior skills in both written and verbal communication.
- Proficiency with Microsoft PowerShell.
- Strong problem-solving skills.
- Advanced knowledge of computer and networking technology.
- Ability to effectively document issues, troubleshooting steps, and resolutions implemented.
- Understanding of NMCI internal structure, processes, and tools.
- Proficient with HPSM ticketing and Knowledge Management System.
- Must be a US Citizen.
- Able to work assigned shifts as needed, including overnights and weekends.
Responsibilities
As a Service Desk RDM Technician, you will:
- Use automated information systems to analyze routine situations.
- Review incoming requests, both computer-generated and verbal, then sort, code, and take initiative to prioritize tasks for proper action to manage time efficiently.
- Resolve problems independently or collaborate with teammates to address issues, escalating to the next tier of technical support as necessary.
- Support users by fulfilling individual requests for information and/or training in the utilization of various databases available.
- Instruct users in the use of PCs and networks.
- Demonstrate critical thinking skills to quickly understand complex systems.
- Work on multiple tasks simultaneously in a high-pressure environment.
- Interact with individuals at all organizational levels.
- Develop and strengthen peer mentoring skills.
- Demonstrate excellent phone and email support with effective verbal and written communication skills.
Description
We are seeking an experienced technician to join our team at the Leidos Managed Services Division, SMIT Service Desk RDM Team in Norfolk, VA. This team provides Tier I and II technical software, hardware, and network problem resolution for clients, guiding users through step-by-step solutions or using our expertise to resolve first and second-tier technical support issues for end-users of our products and services.
The salary range for this position is $55k-$58k. While this job requisition is subject to change based on business needs, we anticipate that it will remain open for at least 3 days from the original posting date. The Leidos pay range for this job level serves as a general guideline and is not a guarantee of compensation. Factors considered in extending an offer include responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity and market alignment.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Specialist salaries in the United States here.
How many IT Specialist jobs are in the United States?
Currently, there are 2159 IT openings.
Is the US a good place for IT Specialists?
The US is one of the best countries to work as a IT Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Specialist jobs in the United States?
Murmuration, Capgemini, Magellan Health, Sandia National Laboratories, DMB Distribution Alimentaire, LGS, une Société IBM / an IBM Company, Carnegie Mellon University among others, are currently hiring for IT roles in the United States.
The company with most openings is Leidos as they are hiring for 445 different IT Specialist jobs in the United States. They are probably quite committed to find good IT Specialists.
The company with most openings is Leidos as they are hiring for 445 different IT Specialist jobs in the United States. They are probably quite committed to find good IT Specialists.