Release and Deployment Lead

- I prepare, test, and deploy software updates using the MECM/Intune Management Console. - I am skilled in patching servers and workstations from MECM and Intune. - I remotely log into end users' endpoints (desktops and/or servers) to perform technical software configuration, rebooting, and other actions. - I provide support for implementation, troubleshooting, and maintenance support, quickly distinguishing isolated user problems. - I operate, maintain, validate, troubleshoot, and resolve issues associated with client agent health for all MECM/Intune solutions. - I guide strategy, engineering, design, and project management of multi-user computer platforms to include MECM and Intune. - I troubleshoot and resolve complex endpoint hardware and software problems for multi-user computer platforms. - I coordinate with customers and stakeholders to collect data, conduct analysis, and develop and implement solutions associated with incident tickets and requirements. - I establish comprehensive availability and capacity management solutions using lessons learned for MECM/Intune Applications and packages. - I develop solutions to complex technical issues and software remediation. - I provide follow-up reports for root cause analysis, technical findings, feedback, and resolution steps. - I mentor Software Packagers in problem-resolution activities and more complex technology issues. - I possess detailed knowledge of MECM and Intune, demonstrating the ability to leverage and integrate those technologies within current On-Prem and Cloud environments. - I balance technology integration alternatives and recommend action considering both technical efficiency and effectiveness. - I develop and maintain effective working relationships with all areas of the organization. - I coordinate with the Operations Lead, Ops functional team, and government representatives to prioritize user feedback that builds a framework for endpoint requirements. - I implement flexible cross-training to provide systems management, software packaging, training, IAVM & POAM, and testing. - I create presentations and briefings for key stakeholders.