Network Monitor Specialist

- As a Network Monitoring Specialist, I am responsible for monitoring events and incidents that affect server and service health across the Enterprise and documenting outage information, including actions taken to respond to incidents and resolve outages. - I will monitor multiple server solutions that are critical to the functionality of users performing their missions daily. - Excellent verbal and written communication skills are essential in this role. - I utilize internal systems to report incidents to leadership and escalate any significant alerts/events requiring action. - I perform initial assessments and triage on the criticality and impact of events, engaging the appropriate processes and personnel when escalation outside of Operations Center is needed. - Supporting Site Operations and other external organizations through problem resolution skills and independent decision-making is part of my role. - My aim is to maintain timely responses (5 minutes or less) to network infrastructure warning, critical, and fatal event alert notices. - I ensure the Critical Situation Manager is kept informed of all details regarding significant events or incidents.