NGDE System Administrator

- I need you to oversee the implementation of new capabilities, troubleshoot existing services, and maintain the security and operability of production systems. - You will maintain the NGDE thin client back-end infrastructure and provide customer support for thin clients, Distribution Consoles, NGDE profiles, license files, routes, and session connections. - I expect you to manage O&M activities, including weekly license file updates, monthly reports on license usage, planning, and scheduling preventive maintenance, and briefing the Change Control Board (CCB) as required for major changes to the production environment. - Coordination with customers and stakeholders to collect data and conduct an analysis of complex system problems, developing, documenting, and implementing solutions will be part of your role. - You will need to develop and maintain Standard Operating Procedures (SOPs) for internal team use and update Knowledge Articles (KA) for customers and helpdesk personnel. - Overseeing knowledge management for the team, including coordinating new training opportunities, training junior staff on new capabilities, and seeking alternative training methods if structured training courses are unavailable, will fall under your responsibilities. - I expect you to interface with the customer’s Engineering team and vendor support as needed for the resolution of issues and problems with the design, implementation, or bugs in the environment. - Establishing comprehensive availability and capacity management solutions using lessons learned will be crucial. - You will manage major projects, including deploying large volumes of Thin Client systems, upgrading Distribution Console software, and expanding capabilities to new enclaves. - Providing follow-up reports (technical findings, feedback, resolution steps taken, After Action Reports (AAR)) for root cause analysis, engineering technical assessment, and process improvement initiatives is essential. - Supporting customer requirements in a 24/7/365 mission environment will be necessary. - You will update operations and maintenance documentation for 24/7/365 IT Operations Center watch personnel to assist with troubleshooting and root cause analysis after hours.