Desktop Support Technician

- US Citizen - DoD Secret Clearance - High School diploma with 4+ years of relevant experience - Valid DoD 8570 IAT Level II: Security+ or higher Certification - Demonstrated expertise in IT Enterprise Operations - Experience with Microsoft Windows OS, version 10 - Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software - Basic network troubleshooting skills - Excellent customer service skills - Excellent oral and written communication skills - Ability to lift and carry 50 lbs for up to 100 feet at a time; must be able to lift 25 lbs vertically using ladders - Ability to work in confined spaces, such as raised floors or communications closets; must be able to work in noisy environments, such as data centers and operations centers; must be able to stand or sit for 8 hours at a time - Ability to utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets - Must have normal color vision to identify different colors of wires and cables; correctable vision to 20/20 or better; depth perception to judge distance between objects safely - Must be able to use and read digital test equipment such as OTDR (optical time-domain reflectometer) - Must have a valid state license to drive a personal or corporate vehicle to different locations for work