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Citrix Systems Administrator
87,100 - 157,450 USD
Leidos
Georgia Avenue 8533, Silver Spring
87,100 - 157,450 USD
Requirements
Must:
- I have experience interacting with customers to handle service inquiries and problems.
- I have worked as a Tier 3 system administrator and am familiar with using desktop software applications such as web browsing, client software, and IT Service Management software.
- I possess knowledge of IC IT standards and best practices.
- I have extensive knowledge of Citrix technologies including XenDesktop, XenApp, NetScaler, and StoreFront.
- I have extensive experience with patch and upgrade methodology for front-end and back-end systems based on Citrix technology.
- I am experienced in rapid testing, validation, and deployment of new baseline images.
- I have extensive experience conducting incident and trend analysis via log review, performance baselining/review, and other incident/problem management techniques.
- I have experience with Scripting/Automation.
- I am adept at troubleshooting issues in a growing environment.
- I possess good time management skills.
- I have strong oral and written communication skills.
- I have a track record of working effectively within a team and supporting peers toward improved processes and results.
- I am familiar with support ticket management systems.
- I have experience mentoring or supervising others.
- I meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP) and hold an appropriate computing environment (CE) certification.
Responsibilities
- I will perform remote administration of servers located in offsite data centers.
- I will provide Tier 3 operations support, efficiently distinguishing isolated user problems from service outages for Citrix technologies.
- I will monitor the Citrix infrastructure, identifying system anomalies before they impact customers.
- I will work closely with Engineering staff to plan future modernization efforts to meet customer and administrator requirements.
- I will collaborate to perform network latency analysis to address slow connections and user experience issues promptly.
- I will implement version and architectural changes to existing, approved systems to maintain operability and security.
- I will coordinate with other teams for testing and deployment of Group Policy modifications.
- I will perform periodic backup and restoration of servers.
- I will monitor desktop capacity to size the environment based on typical usage trends.
- I will keep track of License and Certificate status on the systems, coordinating renewal and installation as needed.
- I will coordinate with customers and stakeholders to collect data, conduct analysis, and develop solutions associated with incident tickets and requirements.
- I will establish a comprehensive availability and capacity management solution using lessons learned.
- I will develop solutions to technical issues.
- I will provide follow-up reports for root cause analysis and process improvement initiatives.
- I will periodically review, update, and generate Standard Operating Procedures (SOPs) for systems and services under my control.
- I will update operations and monitoring documentation for 24/7/365 IT watch personnel.
- I will provide mentorship and training for junior team members.
Description
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people dedicated to our customersโ success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide how we do business. Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Your most important work is ahead.
This position is 100% on-site, and all work must be performed at the customer site in Bethesda at the Intelligence Community Campus.
Pay Range:
The pay range for this job level is between $87,100.00 and $157,450.00. This range is a general guideline and not a guarantee of compensation. Additional factors considered in extending an offer include responsibilities, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and applicable laws.
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The company with most openings is Leidos as they are hiring for 436 different System Engineer jobs in the United States. They are probably quite committed to find good System Engineers.
The company with most openings is Leidos as they are hiring for 436 different System Engineer jobs in the United States. They are probably quite committed to find good System Engineers.