1493 IT & Software Developer jobs in the US
IT Support Manager - Help Desk & Networking
$66,000 - 106,000
Lawgistics Inc
Gateway Road 2764, Carlsbad
$66,000 - 106,000
Requirements
Must:
- Over 5 years of experience in an MSP or IT support setting
- At least 3 years of experience in a leadership, supervisory, or team lead position
- Strong expertise in IT support across endpoints, Microsoft 365, and basic infrastructure
- Familiarity with PSA tools, particularly ConnectWise
- Solid understanding of service desk operations and ticketing workflows
- Experience in managing SLAs, utilization, and support metrics
Responsibilities
- Lead and build a high-performing support team of Level I-III technicians
- Coach and develop team members through regular 1:1s and performance reviews
- Ensure team compliance with performance expectations
- Support the hiring, onboarding, and training of new technicians
- Foster a culture of ownership and continuous improvement within the team
- Oversee the daily operations of the service desk, including monitoring ticket queues
- Ensure effective ticket triage, prioritization, and escalation processes
- Manage scheduling, coverage, and workload distribution for the team
- Drive billable utilization and ensure operational efficiency
- Maintain documentation standards and ensure consistent use of ConnectWise
- Serve as an escalation point for complex technical issues and high-impact incidents
- Guide troubleshooting and assist in root cause analysis for recurring issues
- Define and enforce service desk workflows and standard operating procedures
- Collaborate with leadership on operational enhancements and adherence to security standards
- Monitor client satisfaction and proactively address service issues
Description
At Lawgistics, we are a cutting-edge Managed Services Provider (MSP) dedicated to delivering exceptional IT support for mid-to-large professional service organizations, particularly law firms. Our emphasis on cloud-first solutions, automation, and security sets us apart, and we are committed to fostering a high-performance support team where accountability and technical growth are paramount. We offer a stimulating work environment, opportunities for professional development, and the chance to engage with diverse client technologies. If you are passionate about driving excellence and shaping a teams success, we would love to hear from you.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1493 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Scm Products, Inc., Turing, micro1, Connextek, GE Aerospace, Elite Insurance Partners, GEM Technology among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 134 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 134 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.