1324 IT & Software Developer jobs in the US
Technical Support Specialist - Level I
$50,000 - 50,000
L Squared Digital Signage
Doris Avenue 111, North York
$50,000 - 50,000
Requirements
Must:
- Customer-focused attitude
- Strong analytical and problem-solving skills
- Minimum of 1 year experience in direct end-user support, including Microsoft Windows, PC Hardware, LAN/Wi-Fi Networks, mobile devices, Office applications, and remote user support
- Familiarity with Microsoft Servers, Windows Operating System, Chrome, and Chromium
- Basic understanding of Computer Network Firewalls
- Excellent communication and interpersonal abilities
- Commitment to continuous learning and staying updated with system changes and information
- Bachelors degree or education in engineering, computer science, or a related technical field (preferred)
- Experience with imaging and customizing Windows 10
Responsibilities
- Address customer support tickets professionally and promptly
- Record detailed notes and solutions in the IT documentation within HubSpot Ticketing Platform
- Monitor customer devices and report uptime status, troubleshooting issues as they arise
- Generate reports on specific customers and uptime analytics, along with issue troubleshooting and ticket resolutions
- Share technical insights via Teams and report on HubSpot to keep cross-department teams informed of critical updates
- Log and manage reported issues to IT and vendors for problem resolution
- Maintain proactive communication with end users regarding their support status and next steps
- Deliver outstanding customer service through courteous and timely interactions, utilizing soft skills to address and resolve customer complaints on their own
- Availability to work non-standard hours, weekends, and be on-call as needed
- Execute other tasks as assigned
Description
At L Squared, we are a rapidly evolving SaaS company dedicated to delivering groundbreaking communication solutions that leverage data and analytics through an intuitive user interface. Our flagship product, The L Squared Hub, is a premier secure cloud content management and distribution platform tailored for both small to medium businesses and enterprises, enabling seamless information delivery to customers and key stakeholders. We are looking for enthusiastic and intelligent team players who thrive in dynamic, fast-paced environments and share our core values of integrity, quality work, and relentless commitment to client success. Alongside a competitive salary and comprehensive benefits, we pride ourselves on fostering a fun, open, and inclusive workplace where every individual can excel.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1324 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Scm Products, Inc., Turing, micro1, Connextek, GE Aerospace, Helm Operations Software inc, Amentum among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 132 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 132 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.