1052 IT & Software Developer jobs in the US
Bilingual Technical Customer Support - English/French
$50,000 - 50,000
L Squared Digital Signage
Doris Avenue 111, North York
$50,000 - 50,000
Requirements
Must:
- Customer-oriented mindset
- Bilingual proficiency in English and French
- Strong critical thinking and problem-solving abilities
- At least 1 year of hands-on experience in end-user support, covering Microsoft Windows, PC hardware, LAN/Wi-Fi networks, mobile devices, and office applications
- Familiarity with Microsoft Servers, Windows Operating Systems, and Chrome-based systems
- Basic understanding of computer networks and firewalls
- Outstanding communication and interpersonal skills
- Committed to continuous learning and staying updated on system developments
Responsibilities
- Address customer tickets promptly and professionally
- Document detailed resolutions in IT documentation and HubSpot Ticketing Platform
- Monitor customer endpoints/devices for uptime, reporting and troubleshooting issues
- Generate reports on customer uptime analytics and ticket statuses
- Share technical findings via Teams and report them in HubSpot to keep other teams informed
- Log and track issues reported to IT and vendors to facilitate resolution
- Proactively communicate updates to ensure users remain informed
- Provide outstanding customer service while managing upset clients calmly
- Availability for non-standard hours, including weekends and on-call duties
- Perform additional tasks as assigned
Description
At L Squared, we are a rapidly growing SaaS company focused on developing advanced communication solutions for modern businesses. We aim to harness data and analytics through an intuitive user interface to enhance content organization and distribution. Our flagship product, The L Squared Hub, is a secure cloud platform designed to empower businesses by delivering essential information to key stakeholders effectively and efficiently. We are dedicated to creating an inclusive work environment and offer competitive salaries, comprehensive benefits after the probationary period, and a fun, dynamic workplace culture. Located in North York, ON, we invite motivated professionals to join our innovative team as we drive customer success and deliver high-quality solutions.
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How many IT Support Engineer jobs are in the United States?
Currently, there are 1052 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
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Which companies are hiring for IT Support Engineer jobs in the United States?
D3 Security Management Systems, Snaplii, LYNKED Inc., Controls Inc, DataAnnotation, Resolute Management Group, LLC, Castellum Inc among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 230 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 230 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.