Cloud Services Administrator

- I will have you monitor infrastructure, applications, and network health using tools such as Grafana, Wiz, CloudWatch, Datadog, and CrowdStrike Falcon. - You will detect, triage, and escalate alerts based on their severity and business impact. - I need you to document incident timelines, actions taken, and resolutions in ticketing systems (ServiceNow, Jira Service Management). - Follow established FedRAMP incident handling and escalation procedures. *Additional responsibilities include:* - Executing predefined runbooks for system checks, restarts, and health verifications. - Validating post-maintenance and deployment health of systems and services. - Assisting with system patching coordination, log collection, and audit evidence gathering. - Maintaining situational awareness of system uptime, customer impact, and scheduled changes. *In terms of Application Support:* - You will support basic troubleshooting for hosted and low-code/no-code applications (e.g., Power Platform, ServiceNow, Salesforce, or internal workflow tools). - Validating API connectivity and assisting in identifying failed integrations or logic errors will be key tasks. - Collaborating with developers and CloudOps engineers to verify deployment health after releases is required. - Escalating application-related issues with comprehensive context — affected users, tenant ID, and integration dependencies. *Ensuring compliance and documentation:* - I will have you ensure all activities adhere to change control, access management, and incident response procedures. - You will record detailed incident notes and maintain compliance-ready audit trails. - Participating in Continuous Monitoring (ConMon) reporting and FedRAMP evidence collection is also a responsibility. ---