IT Service Desk Specialist for Legendary Support

- High school diploma or GED required; 1+ year of IT support experience or equivalent training. Some college preferred. - CompTIA A+, Network+, Security+ or Microsoft Fundamentals certifications preferred (or ability to obtain within required timeframe). - Strong attention to detail, professionalism, and adherence to ethical standards. - Excellent customer service, communication, and teamwork skills. - Ability to prioritize tasks, follow procedures, and maintain accurate documentation. - Demonstrated initiative, reliability, and willingness to learn and improve processes. - Strong problem-solving skills with the ability to work independently and handle interruptions effectively. - Proficient in Microsoft Office Suite (Word, Excel, Outlook); experience with Microsoft Access or E-automate a plus. - Ability to read and write basic business correspondence and communicate effectively with customers and team members. - Basic math skills, including working with percentages, ratios, and whole number calculations. - Ability to follow written, verbal, and diagram instructions and resolve routine problems using sound judgment. - Must be able to sit for extended periods, communicate clearly, perform light lifting (up to 10 lbs), and maintain close-range vision for computer work.