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Technical Support Specialist
$93,288 - 127,587
Kijiji
King Street West 500, Calgary
$93,288 - 127,587
Requirements
Must:
- I hold a Bachelor’s degree in Computer Science, Information Technology, or a comparable discipline.
- I have demonstrated experience in a technical support or customer service position.
- I possess familiarity with diagnosing hardware and software complications.
- I exhibit strong communication abilities, both spoken and written.
- I can function effectively both independently and as part of a team.
Responsibilities
- I provide exceptional technical support through phone, email, and chat to Kijiji users.
- I investigate and resolve technical issues pertaining to our platform and services.
- I work collaboratively with other departments to pinpoint and escalate issues when needed.
- I document and monitor customer interactions and solutions in our ticketing system.
- I develop and maintain knowledge articles and FAQs for the support team.
- I contribute to continuous enhancements in our support processes and tools.
Description
At Kijiji, we are a premier online classifieds platform that connects millions of Canadians, enabling them to buy, sell, and trade items within their local communities. I take pride in the services we offer and consistently aim to improve our user experience through innovation and technology. We are seeking a committed Technical Support Engineer to be a part of our vibrant team. In this position, I will be your initial point of contact for technical inquiries, working closely with our customers to address their issues effectively. I will play a vital role in ensuring customer satisfaction and the smooth operation of our platform. We offer a competitive salary and benefits package, a supportive environment that encourages professional growth, opportunities for ongoing learning and development, and flexible work arrangements to promote work-life balance. This position is available for full-time and part-time employment, with pay ranging from $44.85 to $61.34 per hour. Benefits include dental care, an employee assistance program, extended health care, and life insurance. Please note that the work location is in-person.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 885 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Sperasoft, Bain Magique, Archon Systems Inc, Journey Freight International inc, Puter Technologies Inc., Ontario One Call, HAPLY Robotics Inc. among others, are currently hiring for Support roles in the United States.
The company with most openings is Leidos as they are hiring for 88 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Leidos as they are hiring for 88 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.