Senior Technical Writer - Documentation Specialist

- Over 5 years of experience in technical writing, process documentation, or business documentation for diverse audiences - Proven track record in creating and maintaining clear, user-friendly documentation such as SOPs, process guides, FAQs, job aids, and reference materials - Expertise in developing documentation that caters to franchise or partner needs to support system usage and operational processes - Experience collaborating with business, operations, and technical stakeholders to gather insights and validate documentation - Exceptional writing, editing, and proofreading skills with a keen eye for detail and accuracy - Strong organizational capabilities to effectively structure documentation for ease of use and maintenance - Proficiency with standard documentation tools (e.g., Word, Google Docs, SharePoint, Confluence, or similar knowledge-base platforms) - Demonstrated ability to write in straightforward, business-friendly language while ensuring clarity and completeness - Strong competency in translating complex systems and workflows into easily digestible documentation for non-technical audiences - Ability to juggle multiple documentation projects simultaneously and meet deadlines