Senior Service Designer - UX/UI Focus

- Bachelors or Masters degree in Design, HCI, Service Design, or a related field, or equivalent professional expertise - Over 5 years of professional service design experience with a proven ability to work efficiently without compromising quality; portfolio exhibits both speed and craftsmanship - Experience with international or multi-market design - Proficiency in utilizing AI capabilities to address complex customer challenges across platforms and systems, driving process enhancements and tool improvements - Comprehensive understanding of design system components; adept in providing guidance, applying editorial feedback, and ensuring contributions to the broader system - Ability to contextualize work using market and industry insights across various regions; skilled in leveraging data and analytical tools to predict trends and outcomes, including conducting customer interviews and identifying data gaps - Expertise in facilitating roadmapping and planning discussions; capable of making informed, timely decisions and articulating where design efforts yield maximum impact - Proficient in accessing dashboards, defining success metrics, and utilizing both quantitative and qualitative data; effective in communicating insights to senior leadership - Strong ability to harness industry knowledge and strategic insights; polished in presenting, leading meetings across different time zones, and managing stakeholder expectations - Passion for coaching and mentoring; instrumental in enhancing the skills of team members in design and fostering knowledge-sharing initiatives