Product Manager - Claims

- Articulate and implement a clear product vision for agent workflows on the Claims platform, enhancing Customer Experience (CX), efficiency, and cost results - Convert business objectives into a prioritized, outcome-focused roadmap - Manage customer and agent research pertaining to Claims experience, acting as the Voice of the Customer and Agent - Identify and assess customer, agent, and operational challenges using both qualitative and quantitative research - Collaborate with Operations, CX, Marketing, and Business Intelligence (BI) to create data-driven problem statements - Develop and manage the product roadmap and backlog; prioritize initiatives according to impact, effort, and strategic alignment - Specify features, workflows, acceptance criteria, and success metrics; validate outcomes after launch - Work closely with Engineering Managers to schedule sprints, manage trade-offs, and ensure consistent delivery - Design and implement experiments (pilots, phased rollouts) to test hypotheses and mitigate investment risks - Leverage data to continually enhance agent workflows, customer journeys, and operational efficiency - Serve as the subject matter expert for Claims workflows and customer/agent experiences - Influence peers across Technology, Operations, Marketing, BI, Finance, and Data Science without direct authority - Ensure solutions are scalable and maintainable while simplifying long-term operational complexity