4325 IT & Software Developer jobs in the US

Kforce Technology Staffing jobs

L1 Technical Support

$123,000 - 163,000
Kforce Technology Staffing
Croton Road, King of Prussia
$123,000 - 163,000
Company Size icon
Company Size
1k-5k
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- 1-3 years of experience in a Service Desk or IT support position - Fundamental understanding of Windows operating systems, Microsoft 365, and commonly used enterprise applications - Familiarity with ITSM or ticketing systems - Excellent customer service, communication, and problem-solving abilities - Capability to handle multiple requests in a dynamic environment

Technologies

AI
ITSM
LESS
Microsoft 365
Office 365

Responsibilities

- Deliver Level 1 support through phone, email, and self-service platforms - Diagnose and resolve basic issues concerning PCs, mobile devices, applications, and operating systems - Record, monitor, and document incidents and service requests within an ITSM system - Forward issues to higher-level support teams as necessary - Assist with common service requests such as password resets, access requests, and installation of hardware/software - Adhere to established protocols for access management and security - Provide basic user training and direct users to self-help resources - Contribute to and update knowledge base articles and support documentation - Observe trends and escalate persistent or widespread issues - Take part in a rotating on-call or after-hours support schedule as required

Description


At Kforce, we are seeking a Level 1 Tech for our team in King Of Prussia, PA. We offer a comprehensive range of benefits, including medical, dental, and vision insurance, as well as HSA, FSA, 401(k), and life, disability, and ADD insurance for eligible employees. Salaried staff enjoy paid time off, while hourly workers may qualify for paid sick leave under specific regulations. We value diversity and are proud to be an Equal Opportunity/Affirmative Action Employer, considering all qualified candidates without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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You can find Machine Learning Engineer salaries in the United States here.

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