4064 IT & Software Developer jobs in the US
Helpdesk Technician
$123,000 - 163,000
Kforce Technology Staffing
Thompson Drive 1150, St. Louis
$123,000 - 163,000
Requirements
Must:
- Associates degree in a technical field and/or relevant technical certifications (A+, MCP, MCDST preferred)
- Bachelors degree is preferred
- Excellent communication and customer service abilities with a user-centric approach
- Experience in supporting ERP systems from both operational and technical viewpoints
Responsibilities
- Act as the initial point of contact for technical support regarding computing hardware, software, and ERP applications to maintain operational efficiency across all locations
- Address support requests via phone, email, and ticketing system, resolving issues related to end-user systems and applications
- Precisely document incidents and maintain work history throughout the ticket lifecycle using a structured ticketing system
- Diagnose problems related to printers, passwords, email, standard Windows applications, internet access, and network connectivity
- Collaborate with internal teams and external support partners, escalating issues to the appropriate next-level support when necessary
- Assist with the setup of new PCs and provide data migration support as needed
- Deliver outstanding customer service while achieving established service level agreements (SLAs)
- Participate in quality assurance and user acceptance testing efforts, assisting with user training for new or updated functionality
- Provide after-hours on-call support as part of a rotational schedule
Description
We are Kforce, and we are currently searching for a Level 1 Helpdesk Technician to join our expanding team based in Greater Saint Louis, MO. This role requires onsite presence five days a week. As a key member of our team, you will provide first-tier technical support, responding to and resolving technical issues while ensuring exceptional customer service. We offer a comprehensive benefits package that includes medical, dental, and vision insurance, as well as a 401(k) plan and various types of insurance for eligible employees. Join us in making technology work for our clients while fostering a collaborative and supportive team environment.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 4064 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
GINGER Telecom, Gatestone & Co. Inc, GE Aerospace, AMZ Prep, The Dufresne Group (TDG), Tactable, Bedrock Technology among others, are currently hiring for Support roles in the United States.
The company with most openings is Judge Group, Inc. as they are hiring for 300 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Judge Group, Inc. as they are hiring for 300 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.