1178 IT & Software Developer jobs in the US
Genesys Cloud CX consultant / Full Stack developer
$123,000 - 163,000
Kforce Technology Staffing
Belt Line Road 5151, Dallas + Remote
$123,000 - 163,000
Requirements
Must:
- 3-5 years of experience as a Full Stack Developer
- Hands-on expertise with Genesys Cloud CX, including routing, workflows, Architect flows, and APIs
- Strong comprehension of data transmission to and from Genesys Cloud
- Experience in integrating Genesys with custom-built internal tools and services
- Proficient in JavaScript, TypeScript, and Python
- Frontend development experience using React or another contemporary JavaScript framework
- Backend development experience with Node.js, Python, Java, or similar server-side platforms
- Experience with RESTful APIs, integrations, and asynchronous systems
- Familiarity with WebRTC, SIP, or VoIP technologies
- Experience in building and deploying services utilizing CI/CD pipelines (e.g., GitHub Actions, Jenkins, AWS)
- Working knowledge of AWS cloud services
- Experience with Docker and infrastructure-as-code tools such as Terraform or CloudFormation
- Familiarity with contact center analytics and reporting solutions
- Ability to work collaboratively across teams and translate business needs into technical solutions
Responsibilities
- Design, develop, and improve custom applications and services that integrate with Genesys Cloud CX
- Support routing, workflows, Architect flows, and data exchange in the contact center environment
- Collaborate cross-functionally with various business and technical teams to deliver reusable platforms and tools
- Enhance AI-driven capabilities within the contact center ecosystem, such as intelligent chat interactions and predictive analytics
- Create services that aggregate internal application data and customer data to enhance customer experiences
- Engage throughout the entire development lifecycle, from design to deployment using CI/CD pipelines
- Adapt to modern cloud, DevOps, and infrastructure-as-code practices
Description
We are Kforce, seeking a Genesys Cloud CX Consultant/Full Stack Developer for a remote position focused on building innovative, scalable solutions tailored for a cloud-based contact center. This role blends full-stack development with consulting, addressing primarily new development projects rather than maintenance tasks. Our team is dedicated to enhancing customer interaction through intelligent technology while offering comprehensive benefits including medical, dental, and vision insurance, 401(k) plans, and paid time off for eligible employees. We are an equal opportunity employer and welcome all qualified applicants.
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