1892 IT & Software Developer jobs in the US
Technical Support Specialist - IT Helpdesk
$52,978 - 63,814
Kemkraft Engineering
S Union 248, Plymouth
$52,978 - 63,814
Requirements
Must:
- Proven experience in technical support, help desk, desktop support, or a similar IT support capacity.
- Strong understanding of computer systems, hardware, software, and fundamental networking principles.
- Experience with Windows, macOS, and Linux operating systems.
- Familiarity with computer hardware, peripherals, and common troubleshooting methods.
- Basic knowledge of networking components including LAN, VPN, firewalls, routers, switches, and troubleshooting connectivity issues.
- Proficiency in help desk or ticketing systems such as BMC Remedy, ServiceNow, or Jira.
- Capability to effectively troubleshoot Microsoft Office and other business applications.
- Excellent communication and interpersonal skills, enabling clear explanations of technical information to non-technical users.
- Strong problem-solving abilities, organizational skills, and time management proficiency.
- Ability to work both independently and collaboratively in a fast-paced setting.
- Professional demeanor, reliability, and strong customer-service focus.
Responsibilities
- Provide technical assistance to end users in person, via phone, email, or help desk ticketing systems, ensuring timely and professional issue resolution.
- Troubleshoot and rectify hardware, software, and network-related challenges across various operating systems, including Windows, macOS, and Linux.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, mobile devices, and other peripherals.
- Assist with routine computer management activities, including software updates, system configuration, device setup, and user account maintenance.
- Support networking tasks such as LAN connectivity, VPN access, firewall troubleshooting, and overall network performance issues.
- Aid in maintaining IT infrastructure by assisting with server monitoring, system updates, and other basic administrative duties as required.
- Utilize ticketing and incident management platforms like BMC Remedy, ServiceNow, or Jira to log, track, update, and resolve support requests.
- Diagnose and fix software issues related to Microsoft Office applications, enterprise software, and other productivity tools.
- Collaborate closely with team members and other departments to escalate intricate issues and ensure appropriate follow-up and resolution.
- Keep thorough documentation of technical issues, troubleshooting processes, solutions, and support activities.
- Adhere to company policies and security protocols to safeguard systems, data, and user access.
- Deliver top-notch customer service while assisting users with their technical inquiries and concerns.
Description
We are eager to welcome a Technical Support Specialist to our in-house IT team. In this role, you will be the primary point of contact for technical support matters, ensuring the reliability, security, and performance of our computer systems and network environment. This position is perfect for someone who enjoys problem-solving and supporting end users while navigating a diverse array of technology systems in a dynamic professional setting. Joining our team offers you an opportunity to make a significant impact by delivering superior customer service and facilitating the smooth operation of our IT environment. Our compensation ranges from $25.47 to $30.68 per hour, and we provide benefits such as a 401(k) plan, 401(k) matching, flexible scheduling, and health insurance. This position requires in-person work.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1892 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Snaplii, KUBRA, Nurse Next Door, Cobmex® Apparel Inc., D3 Security Management Systems, Sequoia Software, Ashmead Designs Ltd. among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 124 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 124 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.